Dallas, TX (PRWEB) February 20, 2013
Business keynote speaker, customer service consultant, and #1 bestselling business author Micah Solomon will share his techniques and secrets for building customer engagement and sustained business growth through exceptional customer service when he speaks to Infocomm International's Infocomm Live event March 23-25, with accommodations at NYLO Dallas Southside and events at Gilley's Dallas.
InfoComm Live attendees will share their day with Micah Solomon, the keynote speaker, author, and legend of customer service consulting whom The Financial Post calls the “New Guru of Customer Service Excellence,” learning his bottom-line friendly techniques for improving customer service and building customer loyalty by transforming everyday transactions into collaborative interactions. Solomon draws on lessons from the private and public sector – from USAA to Apple Computer to The Ritz-Carlton to Operation Smile to Zappos to Four Seasons Hotels and Resorts – including much from his own business-building background, and his uniquely visual and memorable presenting style will provide the executives attending Infocomm Live with ways to strengthen their customer bond in order to build sustainable business growth at their companies.
“InfoComm Live is an invitation-only gathering of Live Events industry thought leaders designed to inspire thought-provoking discussions surrounding the state and future of the Live Events industry. What a treat to be able to bring in Micah Solomon, the expert on how to build customer engagement and loyalty in the interest of business growth, an absolutely central issue for the attendees this year," says Duffy Wilbert, CAE, CTS, Senior Vice President, Member Services, InfoComm International.
Micah Solomon ( http://www.micahsolomon.com ) is the author of the recent of the recent business bestseller, High-Tech, High-Touch Customer Service, as well as the previous bestseller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization, and a sought-after keynote speaker and consultant on customer service, hospitality, and the customer experience. He specializes in creating exceptional customer service while keeping an unblinking eye on bottom line results. Solomon’s techniques and achievements in customer service and entrepreneurship have been featured in Fast Company, Forbes.com, Seth Godin’s worldwide bestseller Purple Cow, Retail Customer Experience, Retail Online Integration, Portfolio.com, Bloomberg BusinessWeek, Information Week, etc.
Micah Solomon has been chosen by Inc. Magazine to serve in an expert capacity for their Customer Service Makeover and called on by Entrepreneur, The Boston Globe, Los Angeles Times, Bloomberg BusinessWeek, and other media outlets in similar roles. He appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC television programming. Micah's own business background includes bringing his own company, Oasis, to industry-leading success. He was also an early investor in MacSpeech, the Apple-related startup recently acquired by Nuance. Solomon offers information and free resources at http://www.customerserviceguru.com.
About InfoComm International
InfoComm International is the trade association representing the professional audiovisual and information communications industries worldwide. From offices around the world, InfoComm serves its members and the industry through: Education (including technical and business courses, in the classroom and online), Resources (such as AV standards, thought pieces, and market research), and Event (including local roundtables and international trade shows).
Established in 1939, InfoComm has more than 5,000 members, including manufacturers, systems integrators, dealers and distributors, independent consultants, programmers, rental and staging companies, end-users and multimedia professionals from more than 80 countries.
About Micah Solomon
Micah Solomon is one of America’s most popular keynote speakers on building bottom line growth through customer service. Micah is also a bestselling author and hands-on consultant, who specializes in 21st-century marketing, company culture, building customer experiences, and social (and anti-social!) media.
Micah was recently named the “new guru of customer service excellence” by the Financial Post. His latest business bestseller, High-Tech, High-Touch Customer Service, as well as his perennial bestseller, Exceptional Service, Exceptional Profit, a collaboration with the creators of the modern-day Ritz-Carlton, have won multiple awards. His expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, Forbes, and the Harvard Business Review.
Micah’s unique and humorous speeches combine his passion for everything that makes a business great with his relaxed and friendly 21st-century speaking style. Micah is legendary for engaging his audiences through his sincerity, his genuine passion for his clients’ success, and his unique visual presentation style - no stock photos here, just real life examples. An entrepreneur and business leader himself, Micah used the techniques he speaks about to build his company from a one-man home operation into a market leader in the independent entertainment field—a story well known to readers of FastCompany and Seth Godin’s marketing bestseller Purple Cow. Micah was also an early investor in the Apple-related speech-recognition technology behind Apple’s Siri.
For more information:
Micah Solomon, micah(at)micahsolomon(dot)com http://www.micahsolomon.com or (484)343-5881(cell)