Herndon, VA (PRWEB) February 04, 2013
Parature, a global leader in cloud-based customer engagement software, announced today that the company has been named a finalist in the Seventh annual Stevie® Awards for Sales & Customer Service in two categories: Best New Customer Service Relationship Management Solution and Sales or Customer Service Solutions Technology Partner of the Year.
In the Best New Customer Service Relationship Management Solution category, Parature is a finalist for its new Social Monitor, the first social monitoring product designed specifically for customer service teams. This new solution from Parature allows organizations to seamlessly integrate social media as a customer service channel, allowing customer service teams to monitor, manage, collaborate with other departments, and respond to customer service and support questions and conversations in real time. Most importantly, the data and information from these customer service and support questions, conversations and feedback can be collected and reported on, so that organizations can obtain a complete multi-channel customer service history.
Parature is also a finalist for Sales or Customer Service Solutions Technology Partner of the Year for its cloud-based multi-channel customer service software which helps mid-market to enterprise-level organizations across major industries to deliver more efficient and effective multi-channel customer service and an improved customer experience, even across emerging customer service channels including social media and mobile. Parature has been listed on the Inc. 500 | 5000 list for six consecutive years, the Deloitte Technology Fast 500 for four of the last five years, has been selected as a CRM Watchlist winner in 2012 and 2013, and is now proud to announce its inclusion as a Stevie® Awards finalist.
“Parature is honored to be selected as a Stevie® Awards finalist for best new customer relationship management solution and customer service solution technology partner of the year,” says Parature Co-founder, Duke Chung. “We are committed to setting the standard for customer engagement solutions and bringing innovative products to this market, so recognition in these two categories means a lot to us.”
More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges. The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards.
“Many of our preliminary judges have commented about the high quality of the entries the competition received this year,” said Michael Gallagher, president and founder of the Stevie® Awards. “Our final judges will have a challenging but rewarding task, to determine the Gold, Silver and Bronze placements.”
“Parature’s commitment to customer service excellence has never been higher,” notes Chung, “and it’s extremely rewarding to be recognized among the elite organizations selected as fellow 2013 Stevie® Award finalists.”
Details about the Stevie® Awards for Sales & Customer Service and the list of Finalists in all categories are available at http://www.StevieAwards.com/Sales.
Parature is the industry’s leading provider of cloud-based customer engagement solutions and is used to support approximately 55 million end users worldwide. Parature empowers customer service organizations to monitor, manage, resolve and respond to a high volume of service issues across multiple communication channels, including the growing number of service-related conversations that are happening every day within social media channels. With more than a decade of experience, Parature delivers support and social media engagement and management solutions to mid-size and enterprise organizations across a wide variety of industries.
Parature is among the 2012 Deloitte Technology Fast 500 and is the recipient of numerous product, technology, and leadership awards. Parature is used by some of the world’s most innovative organizations, federal agencies and companies, including IBM, Ask.com, the EPA, Tagged, the National Network of Digital Schools and Threadless. Parature is headquartered in Herndon, Virginia. For more information, visit http://www.parature.com, follow @parature on Twitter, or like us on Facebook at facebook.com/parature.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.StevieAwards.com.
Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network and ValueSelling Associates.