Luggage Superstore responds to “Compensation for Lost Luggage"

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Luggage Superstore takes a look at the information available where travellers may claim compensation for lost luggage.

Compensation for delayed or lost luggage.

Airlines may tend to want to drag on the process, but the compensation is due to you

With lost luggage still being one of the dreads for travellers, Luggage Superstore has found that the information given that there could be compensation for passengers who have suffered an incident of lost luggage at The Telegraph’s link , is vital for our customers to know.

In previous articles Luggage Superstore's team has written certain guidelines that could help travellers to be prepared in the event of luggage being misplaced. One of the suggestions the team had recommended was that customers should take a photo of their luggage. Should the unfortunate incident occur of having your luggage misplaced by an airline, having the photo can help to speed up the process for identification for when the lost item is located.

Never leave the airport without reporting that luggage has been lost or delayed –it is not just a matter of just reporting but it is filling in the necessary form or forms where some time will need to be spent doing this accurately. This is all worth the effort especially for following up afterward with the airline of any progress as the days go by. Airlines will not easily take responsibility for lost luggage unless reported, so use the Property Irregularity Report (PIR) form and get your information documented.

In viewing an expected delay, airlines are obligated to cover the cost to passengers for “essential items” while waiting for the luggage to be found. This is where it can become a grey area as this can cause a conflict between what the airline considers “essential” and what the victim of the circumstance may consider “essential”. Airlines may consider the “essentials” as basic toiletries and underwear and expense for having items cleaned, so expect some difference of opinions on this issue. The cost of compensation for these may be offered as cash up front or as payment once receipts have been submitted or even a set amount for a daily budget until the item is located.

If after 21 days the luggage is not found it is declared officially lost and this then can take several weeks for the entire process to come to a close. Airlines may tend to want to drag on the process, but the compensation is due, so hold out till that claim is closed satisfactorily.

Luggage Superstore’s established site is in West Kingsdown, Kent. Their aim is providing competitive prices of the highest quality luggage and top calibre Customer Service for online luggage shopping. Luggage Superstore recommends Samsonite Suitcases.

Trina Chee-a-kwai
Luggage Superstore
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Trina Chee-a-kwai
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