Police.us.org Speeds Up Delivery Of Police Records

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New system cuts delivery time in half for police records customers.

Police.us.org

Police.us.org

With the IT upgrade, new reports should be ready in under three minutes and in most cases in around 90 seconds, the company said.

Police.us.org has updated their IT infrastructure to deliver police records requested by their customers faster than before, the company said.

“When a customer makes a police records request, our system has to sort through several hundred million documents,” said company spokesman Josh Fraser. “That was taking time, particularly as we added more and more records, so we had to update our system.”

Using the old system it could sometimes take three to five minutes, which was causing customer service problems.

“Some customers thought that their browser had frozen up, when in reality it was still compiling the records,” Fraser said. “This caused them to click away before their record was prepared for them. That's not good.”

With the IT upgrade, new reports should be ready in under three minutes and in most cases in around 90 seconds, the company said.

“That means we can retain more customers and don't have to worry about customers being charged for reports they did not get the chance to see,” Fraser said. “That will mean fewer customer service problems and greater customer satisfaction.”

Fraser said it took roughly three months to update their hardware and software to speed up the process, but that they are already reaping the benefits of making the effort.

“Our measured customer satisfaction levels are up by 37 percent,” he said. “That lets us know that we are on track toward complete customer satisfaction.”

About Police.us.org:

For police records checks or warrant searches, Police.us.org is a reliable online resource. The nationwide police record check can find criminal history, police convictions, sex offender status and more. Police.us.org is a top choice for police records on the Internet.

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