Our new ZenDesk-based knowledge base will allow visitors to Direct Connect Auto Transport to ask questions and browse answers before shipping their vehicle.
Fort Lauderdale, Florida (PRWEB) February 07, 2013
Direct Connect Automobile Transport, an auto shipping carrier with over two decades of experience, has launched an online knowledge base at the domain Support.DirectConnectAuto.com to make auto shipping quotes and information more easily accessible for its customers.
With the advent of digital communications, auto shipping has been one of the industries that have undergone significant growth. However, this growth has come at a price - as setting up a car shipping brokerage has become easier, the field has seen the emergence of many fly-by-night operations that underbid and overpromise and end up failing either through incompetence, collapsing under the weight of expectations, or through malice, as they gather deposits and vanish.
Recently, legislation has sought to raise the barriers to entry into the field to weed out unreliable or unscrupulous brokers. In turn, established car transport carriers have explored ways to bring more clarity and security to the online auto shipping experience. The new customer support and information service from Direct Connect is one such effort.
The new service uses Zendesk, a customer service management technology that unifies communication through multiple channels and devices. Whether the customer prefers to communicate via PC, smartphone or snail mail, all the information is gathered in one place for easy overview and processing by the customer service agent.
On the support side, Zendesk includes a number of tools to simplify and streamline workflow so that user comments and requests don't get forgotten, lost between departments or get ignored.
In the implementation on the Direct Connect website, the Zendesk-powered service will allow prospective customers to communicate one on one with representatives from the auto shipping company, ask them questions about the pricing and shipping process before getting a quote or committing to anything.
When the vehicle is already in transit, the customer will be able to ask questions privately about their vehicle, the way it's handled, the status of transit, the personnel and carrier truck that it's being transported on, and any other issues that may concern them. The customer can also ask public questions, the answers to which will be added to the publicly visible knowledge database that other prospective customers will be able to search.
Due to its long presence in the field, Direct Connect Automobile Transport has accumulated a great deal of institutional memory, real-world experience and auto transport reviews. The company can share practical information about auto shipping regulations, laws, prices, and other issues. In addition to actual auto transport services, the company is looking forward to providing car owners with valuable information about every aspect of this process.