VANCOUVER, CANADA (PRWEB) February 07, 2013
Symmetrics Business Intelligence, a leading provider of reporting and analysis solutions for contact centers, today announced that its portfolio of contact center reporting & analysis solutions will be sold through Avaya, a global provider of business collaboration and communication solutions, through the Avaya Select Product Program.
The Avaya Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to Avaya’s portfolio.
The Symmetrics contact center reporting and analysis software offered through the program have been compliance-tested for compatibility with Avaya Call Management System and Avaya Aura Contact Center. By integrating with an Avaya platform, it makes it easy for companies to integrate real-time, historical, and call-detail data with metrics from applications and systems across the contact center for a complete view of the customer experience. As part of Avaya’s orderable solution set, Symmetrics business intelligence solutions can be easily purchased through both Avaya and its channel partners. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates Symmetrics nVISION Suite.
Symmetrics and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
Streamlined ordering through the Avaya Select Product Program is available in the U.S. and Canada, and is expected to expand globally during 2013. Delivery, implementation, service and support are provided by Select Product Program companies.
“Being selected for the Avaya Select Product Program is exciting for Symmetrics. Now that nVISION Suite is available for purchase directly from Avaya and its distributors, customers have a ‘one-stop shopping’ option for all their contact center reporting and analysis needs. And they can be confident that Symmetrics’ business intelligence solution is Avaya compliant for real-time, historical, and call-detail reporting.”
— Richard McElroy, president and chief operating officer, Symmetrics Business Intelligence
"We use Symmetrics nVISION Suite with our Avaya contact center as part of our goal to achieve the highest possible customer service ratings from our plan members. With Symmetrics and Avaya, we get a complete view of our members' experience in our contact center, from the start of a call in our IVR to its resolution by an agent."
— Mark Cowan, senior project manager, contact center and unified communications program management, Blue Cross Blue Shield of Kansas City, an Avaya and Symmetrics customer
“Our selection of Symmetrics nVISION Suite for the Avaya Select Product Program is another example of our ongoing commitment to bring our customers and distributors the best technologies available for contact center performance management. With Avaya and Symmetrics, joint customers have everything they need for real-time, historical and call-detail reporting and analysis.”
— Eric Rossman, vice president, developer relations, Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit http://www.avaya.com.
About Symmetrics Business Intelligence:
At Symmetrics, we build, implement and support software that solves the problem of reporting and analyzing data from any system or application found in your call center. We've been doing it for over 15 years, and we do it for call centers all over the world, big and small. What makes Symmetrics different? We take best practices from business intelligence and data warehousing and apply them to the specific domain of the contact center. Our solutions fit the unique reporting and analysis needs of our customers, no matter how many different systems, applications, or call center sites they have. For more information, please visit http://www.symmetrics.com.