Conservatory Outlet is well aware that customer buying decisions are often heavily influenced by the opinions of previous customers, particularly within the home improvement industry
(PRWEB UK) 8 February 2013
Customers of Wakefield home improvement specialists Conservatory Outlet can now leave their feedback on the company’s main site after the implementation of a revamped online customer review area.
Buyers of any item within Conservatory Outlet’s extensive product range are also eligible to be entered into a customer prize draw when they share their thoughts and rate the firm out of five for a number of different factors.
An additional comments box is also supplied for those wishing to elaborate further, along with the all-important question ‘would you recommend us to a friend?’
Conservatory Outlet is well aware that customer buying decisions are often heavily influenced by the opinions of previous customers, particularly within the home improvement industry and when homeowners are investing often-considerable sums of money into conservatories and double glazing windows.
Any feedback left, whether positive or negative, will also be utilised to help improve the company going forward.
In addition to the updates to the online review area, Conservatory Outlet have also introduced a paper-based satisfaction survey which mirrors the online version so that those who are less likely to submit a review online or who don’t have internet access can also pass on their thoughts.
Since going live, customer reviews have poured in from homeowners across the country who have employed their local Conservatory Outlet Dealer to improve their home.
At the time of press, overall customer satisfaction at Conservatory Outlet stood at an impressive 4.6 out of 5 with 98% of buyers happy to recommend the company to family and friends.