(PRWEB UK) 7 February 2013
Retail consulting firm Martec conducted a survey of 150 leading retailers in the UK, revealing that online shopping is expected to account for 40 percent of sales in the future. E-commerce investment came first over store systems, supply chain, systems integration and CRM systems respectively.
The study showed 23 percent of the 150 retailers do not have an e-commerce platform on their website. However, those that do saw online sales account for 7.3 percent of total sales, representing an increase from 6.3 percent the previous year.
Retailers were asked where they estimated their online sales would peak; department stores and mass merchandisers thought it would be around 30-40 percent of total sales. Smaller stores predicted between 20-30 percent, whilst food, drug, and large format speciality retailers stated between 10-20 percent.
SmartDebit offer their clients the facility to accept Direct Debit payments from their customers through their own website. Continually keeping up to date with the latest e-commerce industry developments, a spokesperson from the leading payments processor commented on the study:
“It is almost certain that the 23 percent of retailers highlighted in this study who currently do not operate a transactional website will invest in one this year. The estimates of online sales as a contribution overall are too great to not add it their multichannel retailing operations. Consumers today are comfortable paying for products and services on the internet and often expect to do so, businesses cannot rely solely on traditional retail models anymore.”
SmartDebit is the UK’s leading Direct Debit Bureau, specialising in payment processing services since 1998. A Bacs approved Bureau, scoring ‘Excellent’ in all five categories of the Bacs audit, and ISO 27001 compliant. Providing a complete range of services: Outsourcing; SmartDebit-Admin cloud based portal; SmartDebit-Online payer sign up; SmartDebit-API integrated solution and SmartDebit-Contingency.