The most common calls they receive from people have nothing to do with their accounts, but instead are questions about the family records themselves.
(PRWEB) February 07, 2013
FamilyTree.us.org has had their customer service staff trained in how to evaluate and explain family records to their customers, company officials said yesterday.
“Every day, thousands of people purchase family records from us,” said company spokesman Josh Fraser. “But, we've learned that many people don't know how to read or interpret the records once they have them. We want to fix that, so that people can get full value from the information we provide.”
Fraser said that the most common calls they receive from people have nothing to do with their accounts, but instead are questions about the family records themselves.
“That's where we got the idea from,” Fraser said. “At first we thought that all our questions would be about people's account status. But we quickly learned that the legal language and structure of family records can be confusing for people, and that's what they are calling us about.”
This led the company to have several legal experts come in and create a training program that would explain in detail to the customer service representatives what each and every bit of data really means, Fraser said.
“Once they finish the training program, our customer service people will be able to tell you in plain English exactly what you are looking at. They'll be able to answer any question or concerns you can have about anything on the family record you purchased.”
A family tree can help any number of relatives put together their past history. At FamilyTree.us.org this database helps people organize their relations and begin the building process from root to leaf with one simple name and location search.