411.us.org Offers to Share their Customer Service Training Program with Other Companies

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Goal is to improve the image of the customer service industry.



We are proud of the training program we have developed for our customer service representatives.

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411.us.org is offering to help other companies train their call center employees to their own high standards of customer service, company officials said.

“We are proud of the training program we have developed for our customer service representatives,” said company spokesman Josh Fraser. “So proud that we think it would be a service to everyone if we made it available to all companies in the customer service industry.”

The company has spent the past year tweaking and upgrading its training program. Officials said that by doing so, they have seen customer satisfaction levels increase dramatically. But, they have noticed that people in general still seem to have a negative feeling about contacting call centers.

“Our industry has still not gotten over the stigma that developed when companies started outsourcing customer service overseas in the late '90s and the turn of the century,” Fraser said. “Far too many people have been dealing with bad customer service representatives for too long. To combat that negative image, we need to be proactive and help everyone in the industry raise their standards.”

The company said that it would be happy to share their training materials and strategies with any company in the customer service industry who is interested.

“This is not the time to be competitive,” Fraser said. “This is the time to work on our industry's image and help people become happy with customer service professionals again. We want to build public trust in all aspects of the customer service industry.”

About 411.us.org:

The 411.us.org phone number lookup database can give you access to thousands of landline records with a simple search. As a best choice for 411 information, this phone and people search can find, when available, first and last name, phone number, address, and more.

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