We also realized that there was a good deal of room for improvement in our training methods. So, we replaced the software and made changes to our training, and it's now paid off.
San Diego, CA (PRWEB) February 07, 2013
Probation.us.org reported that their measured customer satisfaction rates increased by 41 percent in January, a record increase for the customer service firm.
“This is great news not only for our company, but also for our customers,” said company spokesman Josh Fraser. “It shows that our new customer service initiatives have finally started to bear fruit. We could not be happier.”
Several months ago, the company instituted a program where customers were encouraged to leave feedback both as soon as they received their probation report and again if they contacted the company by phone.
“We discovered during the initial feedback sessions that there were some software glitches that were negatively impacting customer service,” Fraser said. “We also realized that there was a good deal of room for improvement in our training methods. So, we replaced the software and made changes to our training, and it's now paid off.”
The company said that while they are happy with the new levels of customer satisfaction, they are not going to rest on their laurels.
“Customer service managers are still going through all of the feedback reports and looking for patterns that can show us new ways to improve our service,” Fraser said. “We feel that there is always room for improvement, and we are always looking for new ways for customers to have a good experience with us.”
Probation.us.org is the top resource for probation records on the Web. Learn more about the people associated with any probation record. When available, reports include first and last names, locations, offenses, case numbers and more.