Product Support Services, Inc. “PSSI” Awarded Reverse Logistics and Depot Repair Contract by Native Instruments

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PSSI awarded reverse logistics and depot repair contract by Native Instruments.

Product Support Services, Inc. (PSSI), today announced the company has been awarded a reverse logistics contract by Native Instruments Under this agreement, PSSI will perform all reverse logistics services for the Native Instruments line of products including their “Traktor Kontrol S4 and Kontrol S2 as well as Maschine and Maschine Mikro…” PSSI services will include advance exchange inventory pool management, products returns management, repair and refurbishment. PSSI will also assist Native Instruments in parts harvesting, product remarketing and value recovery strategies.

“Because of Native Instruments high levels of quality, they have a much lower returns rate on shipments to consumers than is typical in this industry,” said Bill Biancaniello, President and Chief Operating Officer, for PSSI. “Offering a comprehensive product returns management solution for Native Instruments will provide an enhanced level of service for Native Instruments customers and distributors alike. It also confirms PSSI’s willingness to repair and remanufacture products for companies that have small but growing product returns management opportunities. This ability has become a key differentiator for PSSI in the aftermarket services industry.”

“We are looking forward to working with PSSI, and we are confident that this collaboration will enable us to raise our service quality for end customers to an even higher level.” says Claus Bunge, Vice President of Quality & Supply Chain Management at Native Instruments.

About Native Instruments
Native Instruments, is a leading manufacturer of innovative hardware and software products for computer-based music production and performance. The company’s mission is to develop innovative, fully integrated solutions for all professions, styles and genres. The resulting products regularly push technological boundaries and open up new creative horizons for professionals and amateurs alike.

About Product Support Services Inc.
Based in Coppell, Texas, Product Support Services Inc. (PSSI) provides service supply chain solutions to assist OEMs, service providers, retailers, distributors, carriers and 3PLs with reverse logistics solutions. These solutions include, product returns management and depot repair services that optimize value recovery on returned products and extend the life-cycle on deployed electronics. Operating from an 80,000 Sq. Ft. facility located within a Triple Freeport Zone, PSSI employs Lean Manufacturing principles and is an ISO9001-2008 certified operation.

For more information about PSSI, visit

Tim Bradford, VP of Business Development

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