Pingar CEO, Peter Wren-Hilton, addresses the NASSCOM India Leadership Forum 2013 in Mumbai

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Text Analytics technology in the document management space will change the face of offshore outsourcing within 5 years

From the NASSCOM India Leadership Forum 2013, Peter Wren-Hilton, Co-Founder & CEO of New Zealand-based Pingar, a leading provider of unstructured data management solutions, challenged the offshore outsourcing industry to prepare for fundamental and disruptive changes in the way that global enterprises would automate significant internal and external document management processes.

Wren-Hilton was joined on the session platform in Mumbai by Chandrashekar Kakal, Senior VP & Global Head of Business IT Services Member Executive Council, Infosys and Kumar R Parakala, COO, KPMG Advisory, India. The session’s title was, ‘Is Automation Nipping into Offshore Outsourcing?’ The session’s moderator was C P Gurnani, CEO, Mahindra Satyam.

In his address to the Forum, Wren-Hilton described how Text Analytics, the emerging technology that embraces natural language processing, computational linguistics and machine learning, had the capacity to automate many traditional manual tasks. Algorithms, programmed to read and understand document context like a human, would automate the extraction of relevant text and data from both unstructured and structured data documents, making the current data input and processing roles of many offshore outsourcing firms redundant.

Wren-Hilton encouraged the offshore outsourcing sector to consider ways in which they could support their traditional global enterprise customer base by embracing these changes and providing new services focusing on areas such as analytics & business intelligence.

“The reality is that emerging technologies such as Text Analytics will automate many existing repetitive data entry tasks, completely removing the need to outsource. Significant advances in technology’s document understanding capability will enable global enterprises to bring in-house many of the data-driven functions currently outsourced offshore. These are not long-term changes. Many will occur within the next five years.”

“The reality is that trained natural language processing, computational linguistic and machine learning algorithms will take over many tasks currently undertaken by humans. The offshore outsourcing sector must prepare for that reality”, Wren-Hilton concluded.

About NASSCOM India Leadership Forum 2013
The NASSCOM India Leadership Forum 2013 brings together over 2,000 delegates, 30 countries and more than 150 speakers under one roof, under one theme: Imagineering the Future: Disruptive Innovation for Sensible Growth.

Further details of the NASSCOM India Leadership Forum 2013, the single most important annual gathering of ICT leaders in Asia, can be found at

About Peter Wren-Hilton
Peter is Co-Founder & CEO of Pingar, the leading provider of data management tools that assist major enterprises manage their unstructured data.

Peter graduated with a law degree from the University of Liverpool and has over the past 20 years established software companies in Silicon Valley, India, the United Kingdom and New Zealand.

About Pingar
Pingar is a platform agnostic software company that through its unique classification and metadata generation enables enterprises to identify and extract information from unstructured data and transform it into highly valuable intelligence.

Pingar has headquarters in New Zealand with offices in the United States, the United Kingdom, India and Hong Kong.

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