When Ordering Electronics on the Internet, "Great Deals" Doesn't Deliver. The BBB has Received Complaints Across the Country and is Issuing a Nationwide Alert

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BBB has received 166 complaints against the company from consumers in 40 states totaling over $23,000; the company has a pattern of consumer complaints concerning misleading sales practices, failure to honor contracts, and failure to respond to consumer requests for assistance.

The Better Business Bureau is issuing a nationwide alert about Great Deals, a Lewis Center, Ohio based internet company that has received complaints from consumers across the country. Complaints against Great Deals, which sells electronic equipment and supplies online through its website http://www.sjgreatdeals.com, have come from consumers in 40 states and Canada.

Great Deals’ physical warehouse location is 7830 N. Central Dr., Ste C, Lewis Center Ohio. Scott Selby is the owner and President.

BBB has received 166 complaints against the company totaling over $23,000; the company has a pattern of customer complaints concerning misleading sales practices, failure to honor contracts, and failure to respond to consumer requests for assistance. Customers state that items marked in-stock are not in-stock and are on back order or not available. The company website’s policy states that the customer’s credit card will not be charged until delivery, but consumers find their credit cards have been charged when they place the orders. Some customer complaints report their refund checks bounce and other complaints say that requests for assistance are ignored.

On December 7, 2012, BBB sent correspondence to Great Deals requesting their voluntary cooperation in resolving complaints on file with BBB, along with a request to provide steps the company will implement to eliminate the pattern of customer complaints. On December 13, 2012, the business responded, “We are working with the customers and continue to focus on our customer support. We apologize for any inconvenience to our customers and will make things right with anyone that has had any issues with our company.”

Since December 13, 2012, our BBB has received an additional 27 complaints. Great Deals has a D rating with BBB.

For media inquiries, contact Joan Coughlin, VP of Marketing and Public Relations at jcoughlin@columbus-ohbbb.org or 614-754-4561.

BBB serving of Central Ohio serves Columbus and 21 surrounding counties as a leader in advancing marketplace trust by encouraging best practices, celebrating role models, and denouncing substandard behavior. BBB sees trust as functions of respect, ethics, intent, delivering results and addressing concerns. Businesses and charities that earn BBB Accreditation have agreed to live up to our high standards and principals for trust. BBBs provide free and easily accessible Business Reviews on businesses, Wise Giving Reports on charities, educational information, objective advice, and dispute resolution of marketplace complaints. The first BBB was founded in 1912, and today a network of 112 local BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than 4 million businesses and charities. Please visit http://www.bbb.org for more information about BBB.

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