CAR-Research XRM Receive 1 “Highest Rated” and 2 “Top Rated” DrivingSales Dealer Satisfaction Awards

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Ranked #1 in Dealer Satisfaction, CAR-Research XRM wins “Highest Rated” Award in Call Management Category and “Top Rated” Award in CRM Sales Department and ILM Category

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We congratulate CAR-Research XRM, on receiving the ‘Highest Rated’ Call Management Award, an accolade we consider to be one of our industry’s highest because it comes directly from dealers.

CAR-Research XRM has received 3 awards in the fourth annual DrivingSales Dealer Satisfaction Awards, presented at a special event today, in conjunction with the 2013 National Automobile Dealers Association (NADA) Convention & Expo. CAR-Research XRM received the highest dealer satisfaction ranking in the Call Management category, and “Top Rated” Awards in CRM Sales Department and ILM Category, as determined by the thousands of auto dealers who are part of the community.

“We are very proud to win three awards which is a strong validation of the hard work of all our employees and how they strive to deliver extraordinary service to our auto dealer clients. We are also extremely happy with the results our auto dealers are achieving with our CRM. CAR-Research XRM truly offers dealers the future of CRM, or what we like to call Extreme CRM," said Kurt Kubicki, VP of Marketing for CAR-Research XRM. "We're a single source solution; from sales to service, e-Commerce to ad-sourcing; which will significantly increase revenue and profitability, while saving dealers money in the process."

The CAR-Research ground–breaking XRM platform is a revolution in dealership CRM, communication, and database marketing that exceeds the boundaries of traditional CRM. It is a proven singular solution that helps an auto dealership run more effectively and proficiently. The web-based, comprehensive CRM solution increases revenue from sales and service, improves customer satisfaction index (CSI) and service satisfaction index (SSI), and boosts the dealership’s gross profit. A dealership can consolidate all its departments into a manageable solution that delivers value through proven processes at every stage of the customer life cycle.

“We congratulate CAR-Research XRM, on receiving the ‘Highest Rated’ Call Management Award, an accolade we consider to be one of our industry’s highest because it comes directly from dealers,” said DrivingSales CEO and Founder Jared Hamilton. “We also congratulate them on winning two ‘Top Rated’ Awards. With so many hundreds of vendors offering a multitude of products and services, we are proud to help dealers access the vendor information that will help them be more profitable, while also providing the dealer community an opportunity to single out products/services like CAR-Research XRM who are leading the pack in innovation, performance, and customer service.”

The DrivingSales Dealer Satisfaction Awards measure dealer satisfaction with vendor products and services, and are based on cumulative ratings tallied and verified over the calendar year (January – December) at Vendor Ratings. Vendor Ratings is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons, and provides dealerships with important information from actual customers who have hands-on experience using vendor products / solutions in their stores. Each rating is verified as coming from an actual dealership employee.

Full award results are available online at Award winners are showcased in the Q1 2013 issue of the DrivingSales Dealership Innovation Guide which, in addition to being distributed at the 2013 NADA Convention and Expo, is delivered to every new car dealership nationwide, as well as to the top 100 used car dealerships. For more information on the Dealership Innovation Guide, please visit:

About CAR-Research XRM:
For 18 years and counting, built by car people FOR car people, CAR-Research XRM is the most complete, seamlessly integrated CRM and Marketing Solution in the Industry: Inventory Management, Internet Lead Mgr, Showroom Control, Missed Opportunity Research Call Center, Desking with Push to DMS, BDC Software, Marketing Solution with Email-Texting-Live Calls, Complete Service BDC, DMS and Telephony Integration and more.

For more information visit: or call 800-376-5918.

About DrivingSales
Founded in 2008 and dedicated to the dealer community, DrivingSales is a business intelligence and performance improvement company that delivers unbiased*, profit-building information to make automobile dealers more successful through three distinct channels: DrivingSales Data, DrivingSales University and DrivingSales Media. DrivingSales Data houses the largest database of cross-vendor, dealership performance data in the North American auto industry and provides dealerships with the most statistically accurate performance benchmarks and metrics for their marketing and technology investments. DrivingSales University is a fully interactive online university that offers advanced profit-building strategies to automotive professionals through hundreds of classes taught by world-leading experts. DrivingSales Media connects dealers to peers and information through its global media assets, including, the world’s largest automotive social network; The Dealership Innovation Guide, an industry leading quarterly publication; DrivingSales Executive Summit, the top automotive conference for progressive dealers, and DrivingSalesTV, Web TV covering everything car-dealer related. Approximately one in every three dealerships in the United States has a registered member in the DrivingSales community.

*Vendor Neutral Policy: Dedicated solely to making dealerships more profitable, while also providing benefit to automakers and the industry as a whole, DrivingSales adheres to a strict vendor neutral policy through each of its channels. This means the company only provides unbiased information, not ‘pay-to-play’ follow up services -- and never accepts payment in exchange for media coverage or lets potential advertisers dictate messaging or create bias in any of its channels.

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Kurt Kubicki

Sara Callahan
Carter West PR
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