2012 DrivingSales Dealer Satisfaction Award Recipients Announced

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Awards recognize dealer satisfaction with products / services in fifteen categories; presented at special ceremony at NADA in Orlando

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The DrivingSales Dealer Satisfaction Awards honor the best of the best, as determined by the dealer community; and we congratulate all the award recipients for this major achievement!

The fourth annual DrivingSales Dealer Satisfaction Awards were presented at a special ceremony today in conjunction with the 2013 National Automobile Dealers Association (NADA) Convention & Expo in Orlando, Florida. The awards measure dealer satisfaction with products and services provided by vendors in 2012 in fifteen categories, including CRM, New Car Leads, Used Car Advertising, Chat Products, Websites, SEO and many more. Vendors who achieved the highest dealer satisfaction rankings received “Highest Rated” or “Top Rated” awards.

“Once again, the dealers have spoken, and we are proud to recognize the nineteen companies whose products and services are not only driving results for their dealership customers, but are also continuing to raise the bar – from ROI to customer service to innovation – in our industry,” said DrivingSales CEO and Founder Jared Hamilton. “The DrivingSales Dealer Satisfaction Awards honor the best of the best, as determined by the dealer community; and we congratulate all the award recipients for this major achievement!”

The 2012 DrivingSales Dealer Satisfaction Award Recipients* are (by category):

Call Management
o CAR-Research XRM – Highest Rated
o CallSource – Top Rated

Chat Products
o Contact At Once! – Highest Rated
o Dealer e Process – Top Rated
o CarChat24 – Top Rated

CRM - Fixed Ops
o CIMA Systems – Highest Rated
o Dealer e Process – Top Rated

CRM - Sales Department
o Dominion Dealer Solutions – Highest Rated
o CAR-Research XRM – Top Rated
o DealerSocket – Top Rated
o Auto/Mate Dealership Systems – Highest Rated

o Dominion Dealer Solutions – Highest Rated
o CAR-Research XRM – Top Rated

Inventory Pricing
o vAuto – Highest Rated

Mobile Sites
o Dealer e Process – Highest Rated

New Car Leads
o Dealix – Highest Rated

Owner Marketing
o J&L Marketing, Inc – Highest Rated
o CIMA Systems – Top Rated
o OneCommand – Top Rated

Reputation Management
o eXtéresAUTO – Highest Rated
o DealerRater.com – Top Rated

o Dealer e Process – Highest Rated
o Local Search Group – Top Rated
o POTRATZ – Top Rated

o eXtéresAUTO – Highest Rated
o Dealer e Process – Top Rated
o PCG Digital Marketing – Top Rated

Used Car Advertising
o Dealix – Highest Rated

o Dealer e Process – Highest Rated
o DealerOn – Top Rated
o Dominion Dealer Solutions – Top Rated

The DrivingSales Dealer Satisfaction Awards are based on cumulative ratings tallied and verified over the calendar year (January – December) at DrivingSales.com Vendor Ratings. DrivingSales.com Vendor Ratings is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons, and provides dealerships with important information from actual customers who have hands-on experience using vendor products / solutions in their stores. Each rating is verified as coming from an actual dealership employee.

Full award results are available online at http://dealersatisfactionawards.com/. Award winners are showcased in the Q1 2013 issue of the DrivingSales Dealership Innovation Guide which, in addition to being distributed at the 2013 NADA Convention and Expo, is delivered to every new car dealership nationwide, as well as to the top 100 used car dealerships. For more information on the Dealership Innovation Guide, please visit: http://drivingsalesinnovationguide.com/.

*The DrivingSales Dealer Satisfaction Awards recognize those solutions with the highest vendor ratings for which there was a sufficient sample size / number of ratings. For each category that had a sufficient sample size / number of ratings, there are a total of up to three possible winners: a “Highest Rated” winner, and up to two “Top Rated” winners.

About DrivingSales
Founded in 2008 and dedicated to the dealer community, the award-winning DrivingSales is a business intelligence and performance improvement company that delivers unbiased*, profit-building information to make automobile dealers more successful through three distinct channels: DrivingSales Data, DrivingSales University and DrivingSales Media. DrivingSales Data houses the largest database of cross-vendor, dealership performance data in the North American auto industry and provides dealerships with the most statistically accurate performance benchmarks and metrics for their marketing and technology investments. DrivingSales University is a fully interactive online university that offers advanced profit-building strategies to automotive professionals through hundreds of classes taught by world-leading experts. DrivingSales Media connects dealers to peers and information through its global media assets, including DrivingSales.com, the world’s largest automotive social network; The Dealership Innovation Guide, an industry leading quarterly publication; DrivingSales Executive Summit, the top automotive conference for progressive dealers, and DrivingSalesTV, Web TV covering everything car-dealer related. Approximately one in every three dealerships in the United States has a registered member in the DrivingSales community. Among DrivingSales’ many accolades are a 2012 Stevie® Award for ‘Most Innovative Company of the Year;’ two consecutive “Top 25 Under Five” awards from the Utah Valley Entrepreneurial Forum (2011 and 2012); and being named a 2011 Fast 50 “Emerging Eight” company by Utah Business magazine.

*Vendor Neutral Policy: Dedicated solely to making dealerships more profitable, while also providing benefit to automakers and the industry as a whole, DrivingSales adheres to a strict vendor neutral policy through each of its channels. This means the company only provides unbiased information, not ‘pay-to-play’ follow up services -- and never accepts payment in exchange for media coverage or lets potential advertisers dictate messaging or create bias in any of its channels.

DrivingSales Media Relations:
Melanie Webber (melanie(at)mwebbcom(dot)com), mWEBB Communications, 949.307.1723
Angela Jacobson (angela(at)mwebbcom(dot)com), mWEBB Communications, 714.454.8776

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Melanie Webber
mWEBB Communications
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