Wholesale VoIP Provider, VoIP Innovations, Releases Updated Account Dashboards and Wiki

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VoIP Innovations releases a wiki with real-time answers to FAQs and add new features to their BackOffice Dashboard that are very customer friendly.

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VoIP Innovations, a wholesale VoIP provider, recently added two new features to their impressive BackOffice, Titanium III. Revamped account dashboards and a brand new wiki were designed and implemented to provide resellers with more real-time data.

Businessman John D. Rockefeller believed there were only three items one had to keep an eye on when running a business; priority, data, and rhythm. VoIP Innovations took this concept and figured out that monitoring data is a must when running a business. Having access to data in real-time can mean the difference between success and failure. VoIP Innovations refers to this as account transparency and believes the more transparency, the more efficiently a business can be run. Understanding a business’ C.O.G.S. (cost of goods sold) and managing the logistics of these goods is key. The BackOffice dashboards provide all of the metrics needed to efficiently manage these goods.

Along with the updated dashboards, a new wiki was designed to provide customers with real-time answers to commonly asked questions. This wiki provides information on sales, support, number porting, provisioning, API as well as general information and it is easily accessible through their industry leading BackOffice, Titanium III, or an RSS feed.

“It’s important to give our customers more than just the service itself, we want to provide a complete experience, providing a product that makes our customer’s lives easier,” stated Jason Tapolci, President of VoIP Innovations. Tapolci went on to say, “Our team has worked hard to develop these new features. The ideas stem from the feedback we receive from customers and since they utilize our products daily, their input is very valuable.” With the addition of these new features, VoIP Innovations has made their services user-friendly and reliable.

Jason Tapolci is President of VoIP Innovations, an Inc. 5000 company. They specialize in providing the largest DID and termination VoIP footprints in North America. Their network includes over 500,000 DIDs in stock in over 8,500 rate centers in the US and Canada. Recently, VoIP Innovations expanded their footprint to include DIDs in over 60 countries and now offers A-Z termination. VoIP Innovations is owned by ABG Capital and is based in Pittsburgh, PA. To learn more about VoIP Innovations, visit them at http://www.VoIPInnovations.com.

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Nick Medina
VoIP Innovations
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