Top Hospital Electronic Health Records Vendors Rated by Client Satisfaction, Black Book Rankings Announce 2013 Inpatient EHR Leaders

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4000 inpatient software users identified the 2013 elite group of high performance EHRs in hospitals and healthcare systems across 18 probing key indicators from a field of 500 qualified competitors. As a growing number of hospitals change out original EHR systems, continue with complex implementations and integrate acquired physician practices, experienced users identify those EHRs delivering on integration successes, productivity improvements, meaningful use achievement, quality outcomes, interoperability, and accountable care support.

Black Book Market Research

Black Book Rankings, well known globally for accurate, impartial customer satisfaction surveys in the services and software industries, conducted a sweeping four month user poll to determine the highest ranked electronic health and medical record vendors for 2012. As part of a major research focus on current e-Health initiatives, Black Book announced those vendors with the highest scores in client experience in the areas of Certification-Required EHR Functionalities, Administrative & Documentation Functionalities, Clinical Workflow Functionalities, e-Prescribing modules, Accountable Care Organization data needs and Health Information Exchange enterprises were also examined in the sweeping study.

For 2013, Black Book Rankings announce:

The top ranked customer-experience ranked inpatient EHR vendor for hospitals under 100 beds:
CPSI (third consecutive year CPSI has ranked top vendor in this category)

The top ranked EHR inpatient vendor for community hospitals 100-249 beds:
Cerner (third consecutive year Cerner has ranked top vendor in this category)

The top ranked EHR inpatient vendor for academic teaching hospitals and major medical centers 250+ beds: Epic Systems

The top ranked inpatient EHR vendor for Healthcare systems, hospital chains and Integrated Delivery Networks:
Cerner (third consecutive year Cerner has ranked top vendor in this category)

The top ranked Emergency Department EHR in client satisfaction: PICIS, a part of Optum Insight (second consecutive year PICIS has ranked top vendor in this category)

Among other inpatient EHR vendors also receiving top scores in multiple key performance areas of hospital systems include: Allscripts/Eclipsys, GE Healthcare, HCS EMR, Healthcare Management Systems, Healthland, McKesson, Meditech, NextGen, Quadramed, Prognosis, RazorInsights, and Siemens Medical across survey hospital subgroups.

“Hospital leaders are seeking empirical data from EHR users to make informed vendor choices. Viable EHR vendors are actively supporting their clients past implementation, and demonstrating best-of-breed technologies through innovative solutions," said Doug Brown, managing partner of Black Book Rankings.

Black Book Rankings polled the vendor satisfaction of over 17,000 current EHR users, healthcare records professionals, physician practice administrators, and hospital information technology managers Additionally, 18,000 study participants that have not yet fully implemented or use electronic health records provided insight on budgeting, adoption plans, factors driving EHR decisions and vendor awareness.

Black Book Rankings provides EHR/EMR users, media, investors, analysts, quality minded vendors, and prospective sotware system buyers, pharmaceutical manufacturers, and other interested sectors of the clinical technology industry with comprehensive comparison data of the industry's top respected and competitively performing technology vendors. Black Book Rankings employs indepth key performance indicators targeted at ensuring high product and service performance through comparing vendors from the customer experience.

For methodology, auditing, resources, comprehensive research and ranking data,

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