Fredericton, NB (PRWEB) February 14, 2013
Indosoft's appointment of Corporate Information Technology Solutions (CITS) as its Certified Reseller of Q-Suite for Tanzania will allow CITS to resell and deploy Q-Suite driven contact center solutions exclusively in Tanzania. CITS is a consulting firm providing total end-to-end ICT solutions, IT Hosted Solutions and Data Centre Infrastructure Services.
Q-Suite 5.7 is a feature-rich and scalable out-of-the-box software system for setting up contact centers with a sophisticated ACD with skills-based routing. It offers a powerful visual IVR call-flow builder which can be enhanced with available Text-to-Speech (TTS) and Automatic Speech Recognition (ASR) engines. Q-Suite comes with a dialer capable of running multiple concurrent outbound campaigns in both Predictive and Preview dialing mode. An industry leading script builder for Agent Customer interaction allows for integration of web-enabled applications and CRM within the web agent screen. Q-Suite offers .NET and XML API for CTI integration to existing business applications. Real-time Supervisor Dashboard and detailed cradle to grave reporting capabilities round out Q-Suite as a complete call center software solution that is bound to satisfy the functional requirements of advanced call centers.
"We were looking for a cost effective contact center solution with a powerful real-time reporting capability that uses Asterisk as the underlying telephony platform," says James Sweke, Managing Director of CITS. "Q-Suite is a full-feature call center software with powerful ACD and Dialer functionality. We are impressed with its inbuilt tools like the sophisticated Call Flow Builder, Script Builder, and its extensive CTI API in .NET and XML."
"We welcome CITS as our exclusive Certified Resellers for Tanzania" says Gabe Bourque, Chief Executive Officer at Indosoft. "Their experience will complement our efforts in catering to the emerging African market. With the growth of Asterisk, Q-Suite is able to offer a cost effective multi-channel contact center solution. This offers a unique opportunity for resellers to deliver an enterprise-class telephony and call center platform at a fraction of the cost when compared to legacy contact center solutions. Resellers go to their market with the full backing of Indosoft's support and industry expertise. "
Corporate Information Technology Solutions, trading as CITS, is an ICT consulting firm instituted to provide total end-to-end ICT solutions. The main focus areas of CITS are Business Productivity Services, Hosted Solutions, Data Center Infrastructure Services, Information Security Services, ICT and Contact Center Technology Solutions.
Indosoft Inc. is the developer of Q-Suite, a robust, feature-rich scalable Multi-tenant Call Center Software for Asterisk. Q-Suite 5.7 offers fault tolerance against system failure through its High Availability Call Survival Architecture that ensures the survival of on-going and new calls. The Linux and Asterisk platform makes Q-Suite the most cost-effective solution for next generation contact centers.