Second Annual BlueStripe IT Operations Survey Reveals Dissatisfaction with Application Performance Monitoring and Business Service Monitoring Tools

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75 Percent of IT Operations Executives Dissatisfied with Their Application Monitoring and Management Solutions

Enterprise IT Executives are not happy with their APM and BSM Tools

81% of companies still have more than a quarter of their application issues go un-resolved

BlueStripe Software, a leader in transaction and application performance monitoring solutions, released the results of its second annual survey of large company IT Operations executives. The full report can be seen at and includes some startling revelations about the effectiveness of key monitoring technologies within IT Operations.

The survey of senior IT Operations executives from Fortune 500 companies revealed that 75 percent are dissatisfied with their application performance monitoring (APM) solutions, and 63 percent are dissatisfied with their business service monitoring (BSM) solutions. While reasons vary, a common theme is the inability of these tools to keep pace with the make-up of applications both in the data center and within public and hybrid cloud environments.
The Survey highlighted three key trends in IT Operations:
1)    Current IT Operations processes for application monitoring and problem solving are both ineffective and manpower intensive
2)    IT Operations leaders are dissatisfied with their current set of performance monitoring and management tools
3)    Enterprise companies are hesitant to move mission-critical transactional applications to the cloud until processes and tools become more effective

“As companies continue to incorporate new technologies into their applications, the inability of conventional APM and BSM tools to keep up is taking its toll on IT Operations,” said Chris Neal, CEO of BlueStripe Software. “We were surprised to learn that in 2013, 81 percent of companies still have more than a quarter of their application issues go un-resolved, even with APM and BSM tools.”

Survey results also indicated a sharp contrast in attitudes regarding virtualization and private cloud versus public and hybrid cloud deployments for critical applications. In last year’s (January 2012) survey, IT Operations executives indicated that they viewed virtualization and private cloud as “just another technology” to be managed within their application architecture. The 2013 results build on this, showing widespread adoption of virtualization and private cloud. In contrast, attitudes toward public and hybrid cloud among large company IT Operations executives were distinctly skeptical. Despite the rapid growth of public cloud services like Amazon Web Services (AWS) and Microsoft Azure, large companies are explicitly avoiding critical application deployments using public and hybrid cloud, in part due to the limited ability of APM and BSM tools to monitor and manage new technologies.

BlueStripe’s FactFinder(TM) Transaction and Application Monitoring solution helps IT organizations address many of the issues brought up in the survey. FactFinder provides application, transaction and infrastructure performance monitoring together within a single tool. The award-winning solution automatically follows all end-to-end transactions across the infrastructure, wherever they go – across the Data Center and through the Cloud. This unmatched visibility into transaction interconnections and dependencies, combined with real-time monitoring and mapping, allows FactFinder to find the cause of any problem in minutes. FactFinder does not require code changes or complex configuration to begin working to understand how transactions run across the infrastructure,
The full survey report, including the final tallies, can be found at

About BlueStripe Software
BlueStripe Software is a leading provider of Transaction and Application Monitoring Solutions for IT Operations and Support teams. BlueStripe’s flagship Transaction and Application Performance Management software, called FactFinder, delivers Transaction Monitoring, Application Performance Monitoring, and Server Monitoring together in a single tool, tracking transactions end to end across the data center and through the cloud. This transaction-centric Application Management approach allows IT Operations teams to know where Transactions go, where they get stuck, and why. For additional information, please visit

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Chris Leach
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