The integration process, once over, will significantly change the customer experience for all our customers seeking any of our Windows 8 support and online computer support services.
(PRWEB) February 14, 2013
Leading antivirus support company iRepair.net, currently in the process of integrating their support for Windows 8 with their online computer repair services technical stack, has released an interim report covering their progress details and expected roadmap, for the benefit of their current and potential clients. Speaking in a press conference earlier this morning, Siddhartha Kapoor, the Chief Technical Officer (CTO) of the tech support brand, presented the report, and followed up with a brief technical analysis of the report. As per the CTO, the progress that the company has been able to make over the past week has been steady and on-schedule. The integration process is expected to be over within one more week.
“I am pleased to inform our existing and prospective customers that the integration of our technical support for Windows 8 with our well-established online computer repair business vertical is on the right track”, said Kapoor, while addressing the press. “The integration process, once over, will significantly change the customer experience for all our customers seeking any of our Windows 8 support and online computer support services. So far, the complex process of integration is being handled with excellent efficiency by our technical team. Carrying out this integration at a front end interface, back end technical system and business process level in parallel, without disturbing the service requirements of any single client, is an extremely challenging task. It is heartening to see our team take this challenge and come out with flying colors by getting the job done seamlessly so far.”
The integration of multiple services under the same umbrella will help the clients of iRepair.net better understand the company’s overall offerings and business portfolio, as per the analyses conducted by the company. The backend business process will remain the same; however, software processes implemented as part of the integration will allow accepting client requests involving a set of heterogeneous services, and then control the parallel execution of the services by the different teams involved in the process, after which the results will be combined back and delivered to the clients.
The integration process will help the company manage their technical support business better by offering a single point of management. The integrated portal will let the company receive online orders for online computer repair, antivirus support and support requests for Windows 8 from the same place together. The service order placement process for the clients will also become more streamlined compared to the current process, feels the CTO of iRepair.net. This will add significant business value and enhance the average revenue per user, primarily because of the enhancements in cross-sell of services.