Women’s Choice Award Inland Hospital Is Tops for Patient Experience in Obstetrics

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Selection of Inland Hospital on list of “Best Hospitals for Patient Experience in Obstetrics” is based on women’s preferences, recommendation rating and clinical excellence

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We are very proud to be recognized as a Best Hospital for Obstetrics. Inland Hospital considers it a tribute to our providers, nurses and all the staff who are dedicated to delivering a memorable experience for moms and their families

Inland Hospital has received the Women’s Choice Award from WomenCertified® distinguishing it as one of the 2013 Best Hospitals for Patient Experience in Obstetrics. The award is based on robust criteria that include female patient satisfaction measurements as well as clinical excellence considerations. WomenCertified represents the collective voice of female consumers and is a trusted referral source for top businesses and brands identified as meeting the needs and preferences of women.

“We are very proud to be recognized as a Best Hospital for Obstetrics. Inland Hospital considers it a tribute to our providers, nurses and all the staff who are dedicated to delivering a memorable experience for moms and their families,” said John Dalton, CEO and President of Inland Hospital.

Women make or influence more than 90 percent of healthcare decisions for themselves and their families, according to a study published by the American Academy of Family Physicians. The Women’s Choice Award signals that a hospital meets high standards regarding a woman’s preferences, and the distinction allows expecting mothers to make an informed decision about where to go for their birthing and maternity care needs.

“Inland Hospital’s selection by WomenCertified as one of the Best Hospitals for Patient Experience in Obstetrics differentiates it from other choices in the area,” explains Delia Passi, CEO and founder of WomenCertified, and former publisher of Working Woman and Working Mother magazines. “Women have many choices when it comes to maternity care and they set the standard for customer service. Women’s Choice Award recipients like Inland have demonstrated extraordinary service in meeting the needs of women and their families, and represent the smart choice for women.”

According to Dr. Bill Bradfield, Chief of Inland’s OB/GYN service and a physician with Inland Women’s Health Care, “Inland is all about family-centered care. We recognize that Moms want an extraordinary experience that revolves around compassionate, respectful care and while that includes many things, like privacy and space for family to be involved, it also means providing state-of-the-art quality that keeps them and their newborn safe and comfortable. We are very grateful that Moms recommend Inland as the best place to have a baby.”

Hospitals qualify for this highly selective annual list based on an in-depth proprietary scoring process. The scoring incorporates a national, standardized survey of patients' perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems) and an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania. Hospitals were also screened based on clinical criteria.

“Recognizing the best hospitals for obstetrics nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified, where women help other women with tough, consumer decisions,” Passi concludes. “Most importantly, when a woman sees the Women’s Choice Award at her local hospital, she’ll know the hospital values her experience as a critical component of her and her loved one’s care.”

About Inland Hospital

Inland is a 48-bed, not-for-profit, community hospital located in Waterville, Maine. Inland is well known for offering the kind of care we all want for our own families with a promise to always put patients first. Patients are treated with respect and dignity, and benefit from an open communication process that delivers an extraordinary experience and the safest care possible.

Inland Hospital services include: Birthing center; women’s services; ambulatory surgery; radiology; cardiology; vascular care; rehabilitation; neurology; rheumatology; 24-hour emergency care with on-site Life Flight helicopter pad, sleep center, diabetes and nutrition; specialized clinics, osteopathic manipulative medicine; and laboratory services. Inland also includes Lakewood, a 105-bed continuing care center on the hospital campus. Lakewood has three units for Alzheimer's/dementia care, long-term and skilled nursing care. 18 family medicine and specialty care physician practices in Waterville and five surrounding communities are also part of the Inland family.

About WomenCertified®

WomenCertified®, the voice of female consumers, awards businesses and brands based on consumer experience. WomenCertified represents the collective voice of women so they can help each other identify businesses that deserve loyalty and referrals. WomenCertified awards businesses and brands that meet a higher standard of customer experience the Women’s Choice Award. The Award is based on surveys of tens of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men, which led to the development of the Female Consumer Satisfaction Index. Visit http://www.womencertified.com.

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Sara Dyer
Inland Hospital
207-861-3027
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