Buchanan Technologies’ C12 Online Help Desk Software Launches New Set of Features

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C12 Online, Buchanan Technologies’ cloud-based service desk SaaS, launches new features for winter 2013.

C12 Online's new features will enhance the user experience and productivity.

Buchanan Technologies, a leading international IT professional services and consulting firm, is excited to announce that its C12 Online help desk software has launched a new set of product features.

Designed for small to mid-sized IT organizations responsible for enterprise-sized support, C12 Online was created to meet the growing need for an affordable and robust service desk platform. C12 Online’s new product features include:

  •     66% Faster Ticket Form Load Times
  •     New Ticket Escalation Functionality
  •     Faster C12 Inbox Load Times
  •     Improved Advanced Search Filters and Speed
  •     Updates to Database Performance
  •     New Knowledgebase Functionality
  •     Improved Quick Ticket Templates
  •     Improved Ticket Alerts Functionality
  •     Enlarged Pop Windows

The C12 Online suite of products is a tightly integrated software solution that supports ITIL best practices for ticket, change, problem, asset, and knowledge management.

“C12 Online is a battle-tested help desk platform that already supports 700 users around the world,” said Jim Buchanan, CEO of Buchanan Technologies. “Its new features will further enhance the user experience, increasing our customers’ service desk productivity and efficiency. The suite delivers a lot of service desk capabilities and value for an incredibly reasonable price.”

C12 Online has simple pricing and no long term contracts. Pricing is based on a per-user monthly subscription. Learn more about C12 Online’s new product features or schedule a demo today!

For more information about Buchanan Technologies, visit http://www.buchanan.com. Or for more information about C12 Online, visit http://www.C12online.com.

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Justin Dinger
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