As the relationship between oilfield customers and their suppliers evolves, the rewards for higher levels of customer satisfaction continue to reveal themselves in compelling ways.
Houston, Texas (PRWEB) February 20, 2013
EnergyPoint Research, the leading provider of customer satisfaction ratings for the oil and gas industry, announces results from its 2012 Oilfield Products & Services Customer Satisfaction Survey.
Overall first-place ratings were captured by prior years’ winners in three of the four industry segments covered in the survey: Helmerich & Payne in onshore drilling; Derrick Equipment in oilfield products; and Ensco plc in offshore drilling. Newpark Resources captured the top ranking in the survey’s oilfield services segment for the first time after rating well in prior years.
The annual survey, which has been conducted by EnergyPoint since 2003, is the leading independent benchmark study focused on the oil and gas industry’s satisfaction with the products and services it purchases and utilizes.
“With so much at stake in today’s oil and gas industry, customers are increasingly looking for the kind of authenticity and competence exhibited by this year’s winners,” said Doug Sheridan, managing director of EnergyPoint Research. “The ability of these top-rated companies to perform so consistently well in EnergyPoint’s annual surveys is a testament to their commitment to, and talent for, providing more than just the typical customer experience.”
Driven by strong marks for performance and reliability, Helmerich & Payne again rated first in 11 total land drilling categories, including job quality and shale-oriented wells. The company’s ratings continue to benefit from customers satisfaction with both its equipment and personnel. Runner up in the land drilling segment, Precision Drilling rated first in the Onshore Gulf Coast region and one additional category.
Ensco captured the top overall rating in the offshore drilling segment, led by ratings in multiple categories, including technology and in international regions. Overall, the company ranked first in 10 total categories. Other contract drillers rating first in at least one category include:
- Atwood Oceanics in health, safety & environmental (HSE);
- Diamond Offshore in the category of deepwater drilling and in the region of Latin America & Mexico;
- Rowan Drilling in high-pressure high-temperature (HPHT) wells, as well as in the Middle East region;
- Transocean in the Asia-Pacific region.
Drilling fluids provider Newpark Resources rated first overall in this year’s oilfield services segment, posting top scores in the categories of fluid services, drilling-related services, and HSE. It also ranked first in seven other service categories and regions. Other suppliers rating first in various service categories include:
- Baker Hughes in cementing services, perforating services and two other categories;
- Basic Energy Services in the category of workovers and well servicing;
- Core Laboratories in core and fluids analysis, formation and well evaluation, and in international regions;
- Frank’s in special applications, as well as in horizontal and directional wells;
- Halliburton in Sub-Saharan Africa, and Eastern Europe & FSU;
- Schlumberger in wireline logging, fishing services, and three other categories;
- Scientific Drilling in directional drilling services, HPHT applications, and two other categories;
- Tetra Technologies in the Gulf of Mexico, and three other categories; and
- Weatherford International in sand control, logging-while-drilling, completion-related services, and four other categories.
Derrick Equipment once again ranked first overall among suppliers of oilfield equipment and materials, including in solids control equipment, rig-related equipment, shale-oriented applications, onshore applications and six other categories. Other suppliers ranking first in at least one category in the survey’s equipment and materials segment include:
- Baker Hughes in downhole motors, proppants and two additional categories;
- Cameron International in flow control equipment, surface wellheads and trees, and three other categories;
- Caterpillar in engines, and special applications;
- Dril-quip in subsea wellheads;
- Forum Energy Technologies in cementing equipment, and downhole drilling equipment;
- Gardner Denver in mud pumps;
- GE Oil & Gas in surface BOPs;
- Halliburton in integrated products, and production chemicals;
- Newpark Resources in fluids, chemicals and proppants, HPHT applications, and two other categories;
- Oceaneering in remotely operated vehicles (ROVs), deepwater applications, and two other categories;
- Oil States International in subsea risers and flexible joints;
- Pason Systems in communications and networking equipment, engineering and design, post-sale support, and four other categories;
- Schlumberger in drill bits, artificial lift, and three other categories;
- Sumitomo Metals in production tubing, and two other categories;
- TAM International in completion packers, and two other categories;
- Tesco in top drives;
- V&M Tubes in casing tubing, post-sale support, HPHT applications, and three additional categories;
- Weatherford International in intelligent sensors and controls, sand control equipment, perforating guns, and three other categories.
“As the relationship between oilfield customers and their suppliers evolves, the rewards of customer satisfaction continue to reveal themselves in compelling ways,” noted Sheridan. “For example, recent analysis shows the publicly traded suppliers that have consistently ranked in the top half of EnergyPoint surveys over the years have, on average, seen their stock prices appreciate 460% since 2004. This compares to a return of 185% for those that have consistently ranked in the bottom half of our surveys over the same period.”
Suppliers were evaluated in various areas such as total satisfaction, pricing and contract terms, performance and reliability, technology, engineering and design, job quality, safety and environmental, service and professionalism, post-sale support and corporate capabilities. Suppliers were also evaluated across multiple product and service segments, as well as domestic and international regions. Over 50 suppliers received the minimum number of evaluations needed to be considered for this year’s final rankings.
The 2012 customer satisfaction survey was conducted as part of EnergyPoint Research’s annual industry-wide study that comprises thousands of in-depth evaluations performed over a 24-month period by qualified professionals at domestic and international customers of oilfield suppliers. This year’s survey succeeds similar industry-wide studies conducted and published by EnergyPoint Research dating back to 2003.
For categories and suppliers in which ratings existed, 2009-10 ratings were included in the final category-winner calculations at lesser weightings. In no case were these historical ratings assigned a weighting of more than 20 percent for the purposes of calculating final category winners.
For more information concerning EnergyPoint Research, its independent oilfield customer satisfaction surveys, or suite of research products and services, please visit the company’s web site at http://www.energypointresearch.com or contact the firm at info@epresearch or +1.713.529.9450.
About EnergyPoint Research, Inc.
EnergyPoint Research provides independent research regarding the oil and gas industry’s satisfaction with the products and services it purchases and utilizes. Founded in 2003, the firm offers oil and gas industry professionals and organizations opportunities to both provide and gather confidential ratings and customer feedback in areas important to oilfield product and service suppliers through objective and independent evaluation processes. For more information regarding EnergyPoint Research and its surveys, visit the company’s website at http://www.energypointresearch.com or contact the company at info(at)epresearch(dot)com.