Houston, Texas (PRWEB) February 20, 2013
EnergyPoint Research, the leading provider of customer satisfaction ratings for the oil and gas industry, announces results from its 2012 Oilfield Products & Services Customer Satisfaction Survey.
Overall first-place ratings were captured by prior years’ winners in three of the four industry segments covered in the survey: Helmerich & Payne in onshore drilling; Derrick Equipment in oilfield products; and Ensco plc in offshore drilling. Newpark Resources captured the top ranking in the survey’s oilfield services segment for the first time after rating well in prior years.
The annual survey, which has been conducted by EnergyPoint since 2003, is the leading independent benchmark study focused on the oil and gas industry’s satisfaction with the products and services it purchases and utilizes.
“With so much at stake in today’s oil and gas industry, customers are increasingly looking for the kind of authenticity and competence exhibited by this year’s winners,” said Doug Sheridan, managing director of EnergyPoint Research. “The ability of these top-rated companies to perform so consistently well in EnergyPoint’s annual surveys is a testament to their commitment to, and talent for, providing more than just the typical customer experience.”
Driven by strong marks for performance and reliability, Helmerich & Payne again rated first in 11 total land drilling categories, including job quality and shale-oriented wells. The company’s ratings continue to benefit from customers satisfaction with both its equipment and personnel. Runner up in the land drilling segment, Precision Drilling rated first in the Onshore Gulf Coast region and one additional category.
Ensco captured the top overall rating in the offshore drilling segment, led by ratings in multiple categories, including technology and in international regions. Overall, the company ranked first in 10 total categories. Other contract drillers rating first in at least one category include:
Suppliers were evaluated in various areas such as total satisfaction, pricing and contract terms, performance and reliability, technology, engineering and design, job quality, safety and environmental, service and professionalism, post-sale support and corporate capabilities. Suppliers were also evaluated across multiple product and service segments, as well as domestic and international regions. Over 50 suppliers received the minimum number of evaluations needed to be considered for this year’s final rankings.
The 2012 customer satisfaction survey was conducted as part of EnergyPoint Research’s annual industry-wide study that comprises thousands of in-depth evaluations performed over a 24-month period by qualified professionals at domestic and international customers of oilfield suppliers. This year’s survey succeeds similar industry-wide studies conducted and published by EnergyPoint Research dating back to 2003.
For categories and suppliers in which ratings existed, 2009-10 ratings were included in the final category-winner calculations at lesser weightings. In no case were these historical ratings assigned a weighting of more than 20 percent for the purposes of calculating final category winners.
For more information concerning EnergyPoint Research, its independent oilfield customer satisfaction surveys, or suite of research products and services, please visit the company’s web site at http://www.energypointresearch.com or contact the firm at info@epresearch or +1.713.529.9450.
About EnergyPoint Research, Inc.
EnergyPoint Research provides independent research regarding the oil and gas industry’s satisfaction with the products and services it purchases and utilizes. Founded in 2003, the firm offers oil and gas industry professionals and organizations opportunities to both provide and gather confidential ratings and customer feedback in areas important to oilfield product and service suppliers through objective and independent evaluation processes. For more information regarding EnergyPoint Research and its surveys, visit the company’s website at http://www.energypointresearch.com or contact the company at info(at)epresearch(dot)com.