Richmond, Va. (PRWEB) February 20, 2013
AMC Technology, an industry leader in contact center and CRM integration with more than 17 years’ experience with call center and CRM integration, today announced they will be a returning exhibitor at the CallCenterWorld 2013 show in Berlin on February 26-28, 2013 in Hall 4 Stand B2. Through AMC Contact Canvas 2013 Winter Release, AMC powers contact centers for customers around the globe through our certified products and strong expertise. AMC will be showcasing demos of their Contact Canvas Mobile Application, Contact Canvas for Salesforce OpenCTI, as well as their Contact Canvas Integration into SAP BCM with other CRM’s including Siebel.
AMC Contact Canvas allows customers to leverage AMC’s robust business application and multi-channel framework throughout their business, including call center agents, knowledge workers, and mobile staff. Contact Canvas Server provides an enterprise-wide platform for supporting business process enabled communication across heterogeneous voice, chat, email and even social networking systems. Contact Canvas Clients extend this powerful functionality to employees throughout the organization on the devices they need the most.
Last year, AMC was the first US sponsor in the history of CallCenterWorld. “As our European customer base has grown significantly, AMC will continue to increase its investment and presence in Europe,” stated Anthony X. Uliano, Founder & CTO of AMC Technology, LLC. “CCW is a great place to showcase our new Contact Canvas integration with SAP BCM as well as Salesforce OpenCTI.”
AMC successfully implemented SAP BCM with Siebel last year with a multi-national enterprise client. Salesforce launched OpenCTI in the fall of 2012 and AMC offers integration for both OpenCTI as well as the standard CTI Toolkit version from Salesforce.
Find out more about AMC Technology’s presence at CallCenterWorld 2013 at http://www.amctechnology.com/company/events.html.