Orlando, FL (PRWEB) February 21, 2013
Guest request communication cards, a service providing frequently forgotten items, and new healthy, balanced menu offerings are a sampling of the new features available at Hyatt Regency Orlando International Airport as a result of its effort to listen more to guests and provide an experience tailored to their individual preferences.
Each of the new enhancements offered at Hyatt Regency Orlando International Airport are based on insights from female travelers collected as part of the most extensive guest listening exercise in Hyatt’s history. The launch of these new amenities and services marks the first milestone in Hyatt’s evolution of hospitality, which includes changing the conversation with hotel guests, unleashing a spirit of innovation, and perfecting new concepts through rigorous research and in-hotel testing.
Listening to Female Travelers
Hyatt began its efforts to evolve the guest experience with an intensive 18-month effort that included more than 40 facilitated group discussions around the world. Because women are such a critical segment of travelers, Hyatt focused its efforts on creating solutions to the issues that many women face on the road. While each feature was driven by insights from women travelers, Hyatt believes all guests can appreciate these new enhancements.
“Through open dialogue with our colleagues and feedback from guest surveys, we have been relentless in our pursuit to create a customized experience for every guest. This new research and our new way of listening to guests is leading to more impactful findings,” said the Orlando airport hotel’s General Manager, Pat Engfer. “These enhancements, tailored to our female guests are the first step in a continual journey to evolve the guest experience as we listen in a more meaningful way. Our employees have embraced it and are excited to be a part of this industry leading effort.”
The research conducted by Hyatt showed that women want:
For more information on new amenities and services at Hyatt Regency Orlando International Airport, and to learn more about Hyatt’s new guest listening approach, visit http://www.hyatt.com/experience.
About Hyatt Regency Orlando International Airport
Hyatt Regency Orlando International Airport is an AAA 4-Diamond hotel with 445 rooms located in the main terminal of the Orlando International Airport, the third largest airport in the U.S. with more than 35 million travelers per year. It features upscale accommodations for business and leisure travelers, 42,000 square feet of meeting and exhibition space, two award-winning restaurants, and a new StayFit@Hyatt gym. Reservations may be made by calling 1-800-233-1234 or visiting http://www.orlandoairport.hyatt.com.