2013 Call Center Week to be Record-Breaking Event

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More than 1,200 customer service executives will gather at the Caesars Palace in Las Vegas for an innovative five day program

14th Annual Call Center Week

We couldn't be more excited about kicking off the largest Call Center Week yet. - Lisa Schulman, Executive Producer of Call Center Week

The customer service community is set to descend on Las Vegas for the industry-leading 14th Annual Call Center Week. This year’s event, themed “Transforming the Multi-Channel Environment,” is the world’s largest gathering of high-level call center professionals.

From June 10-14, Caesars Palace will host more than 1,200 customer service executives, c-level officers, exhibitors, and sponsors. Attendees engross themselves in 5 days of panel discussions, presentations, site tours, and unique networking opportunities. View the agenda.

“We couldn’t be more excited about kicking off the largest Call Center Week yet,” said Lisa Schulman, Executive Producer of IQPC’s Call Center Week. “The best part about Call Center Week is that every participant is united in their desire for customer service excellence. It’s truly a one-of-a-kind experience.”

This year’s speaking faculty is headlined by impressive keynote speakers, Kevin D. Wilde, Chief Learning Officer at General Mills, and Brian O’Mara, VP National Call Centers at Safelite AutoGlass. Both of these speakers have racked up numerous awards: General Mills was named the #1 Learning Elite Company by CLO magazine, while Safelite AutoGlass was a Global Call Center of the Year finalist.

There is also a large contingent of c-level executives speaking including Steve Riddell, COO of Blinds.com, Phyllis James, CDO of MGM Resorts, Lisa Church, CEO of 1st Advantage Credit Union, and Mary Beth Jenkins, COO of UPMC Healthcare and a surprise c-level speaker! According to Schulman, “This year’s event has the largest amount of c-level talent that we’ve ever had.”

New for 2013 are a pair of site tours with Zappos.com and Caesar’s Entertainment. These limited-availability tours focus on three main themes: streamlining operations, enhancing customer experience, and improving employee culture. View the agenda.

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Gahwui Kim
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