New FixYa Report Finds Apple Smartphones Three Times As Reliable As Samsung Smartphones

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Report details persistent issues across smartphone lines, with iPhones having consistent battery problems; Motorola preinstalling unnecessary bloatware; Samsung smartphones registering microphone problems; and Nokia’s laggy interface.

Today FixYa, the leading product Q&A destination on the web and mobile, announces the release of a new report comparing the number of fix-it requests across top smartphone manufacturers – pitting them head-to-head to see which smartphone line is the more reliable. The FixYa Smartphone Reliability Report covers the Apple iPhone, Motorola Droid, Samsung Galaxy, and Nokia Lumia smartphone lines, with Apple roughly three times more reliable than Samsung, five times more reliable than Nokia, and a whopping 25 times more reliable than Motorola. By looking at the top issues with each manufacturer, the FixYa Smartphone Reliability Report seeks to provide clarity to consumers by highlighting the main troubleshooting trends across these four standout companies.

To see the full FixYa Smartphone Reliability Report please visit:

FixYa’s Smartphone Reliability Report uses information based on hundreds of thousands of troubleshooting requests posted by consumers through its product Q&A site and iOS mobile app. By combining and analyzing data from 722,558 combined problem impressions, and bringing in manufacturer market share data from StatCounter, FixYa has assigned each manufacturer a Smartphone Reliability Score. The fewer problem impressions the company had relative to their market share, the higher the score. The Smartphone Reliability brand scores were as follows:

  • Apple: 3.47
  • Samsung: 1.21
  • Nokia: 0.68
  • Motorola: 0.13

Below are the major trends found within the FixYa Smartphone Reliability Report:

  • With a reliability score almost three times higher than second-placed Samsung, Apple dominates the reliability test with the fewest number of problem impressions relative to market share. Even with complaints of battery life, users can’t get enough of the dead simple user interface, even if it is less customizable.
  • With the lowest reliability score of all four manufacturers and also the lowest market share, Motorola smartphone users have constantly been let down by an overwhelming number of problems (a total of 136,436 problem impressions on FixYa), whether it’s touchscreen issues, speaker and camera quality, or the fact that Motorola devices come with preinstalled bloatware that cannot be removed.
  • Samsung, with the second highest FixYa Reliability Score, has users loving the overall screen quality and enjoyable user interface across their products. Still, microphone and speaker issues remain a big problem, seeing as how smartphones are foremost meant to make and receive phone calls.
  • Nokia smartphones, with the 3rd lowest FixYa Reliability Score, tend to have much slower load times than other smartphones – and have a lacking app ecosystem with Windows Phone (although it is growing quickly). Nokia’s one saving grace seems to be the Lumia, which has seen strong sales and boasts a super durable screen and outer shell.

Below are the top five problems for each manufacturer in the FixYa Smartphone Reliability Report, and the percentage of troubleshooting requests that fall into each problem category:

Top 5 Apple Issues:
1. Battery Life – 35%
2. Lack of New Features – 20%
3. No Customizability – 15%
4. Can’t Connect Wifi– 15%
5. Other – 15%

Top 5 Motorola Issues:
1. Preinstalled Apps – 30%
2. Touchscreen Issues – 25%
3. Speaker Quality– 20%
4. Camera Quality – 15%
5. Other –10%

Top Samsung Issues:
1. Microphone Issues – 40%
2. Speaker Issues – 20%
3. Battery Life – 15%
4. Device Gets Hot – 15%
5. Other – 10%

Top 5 Nokia Issues:
1. Laggy Response Time – 35%
2. Poor App Ecosystem – 20%
3. Battery Life – 20%
4. Device Gets Hot – 15%
5. Other – 10%

FixYa has created this latest report by sourcing data from its 30 million users and 8 million product problems and solutions. Those interested in viewing the full report can do so here:

“Smartphones are consistently being compared on a case by case basis, but no one has looked at the overall trends across a manufacturers’ entire smartphone line,” said FixYa CEO and founder Yaniv Bensadon. “Our newest FixYa report looks at lines like the iPhone, Galaxy, or Lumia, and through a careful analysis of issues versus market share, we’ve been able to directly compare manufacturers using a reliability score. The result is a scaled approach to fairly compare these top companies to truly see who is the most reliable, and who is barely even competing.”

FixYa brings consumers the most comprehensive solution database in the world. FixYa’s unique access to crowd-sourced product Q&A from consumers grants the company transparent data that no other service can claim to provide. FixYa’s troubleshooting data comes from real-life consumer experience with products and product problems.

To learn more about FixYa, visit

To find the StatCounter market share data, visit:

About FixYa
FixYa is a community based trouble-shooting resource that provides consumer-generated, practical product tips to help consumers solve problems on 8 million products. FixYa is a place where individuals can share real world experiences and connect to provide each other practical advice. From fixing cars, to cameras, to mobile devices, FixYa empowers over 30 million monthly visitors to repair and improve upon products they already own via its website and on mobile devices around the globe. FixYa is a venture-funded company with offices in San Mateo, California.

For more information, visit, email a question via our contact page at or follow FixYa on Twitter at

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Kayvan Farzaneh
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