Montvale, NJ (PRWEB) February 28, 2013
The contact center is transitioning. Instead of being viewed as a cost center, it is now being looked upon as a powerful business intelligence resource, delivering critical data that impacts every facet of an organization’s performance. The use of Interaction Analytics is a driving force in this metamorphosis, enabling contact center executives to break down organizational silos and elevate their departments to a new status as a leading corporate information provider.
CRMXchange, the leader in online informational events for CRM and Contact Center professionals, will be presenting a complimentary webcast, How Interaction Analytics Makes Customer Care the Enterprise’s MVP, on March 12th. Sponsored by Nexidia, the session will examine how deploying Interaction Analytics has helped telecommunications giant Time Warner Cable centralize information from customer interactions and use the data to improve planning, resolve ongoing issues and increase customer retention.
Upcoming Technology Showcase Presentations Announced
CRMXchange is pleased to announce the next two presentations in the new monthly series of Technology Innovation Showcases. These sessions offer dynamic demonstrations of cutting-edge products and platforms by leading solution providers. CallMiner will be presenting March 29th and Aspect on April 12th. Please check the website at http://www.crmxchange.com for updated details and free registration.
Three New Sponsors Join Multi-Channel and Cloud Virtual Conference
Contact center solution provider Interactive Intelligence, customer experience management software innovator KANA, and cloud contact center specialist NewVoiceMedia, have joined the roster of sponsors for CRMXchange’s Multi-Channel and Cloud Virtual Contact Center Conference: Best Practices in Creating Customer Loyalty and Retention Strategies. The three-day online event will take place March 19th-21st. For a complete list of sponsors, the conference agenda and complimentary registration, please visit http://www.ecrmevents.com.
CRMXchange is the premiere destination for information on customer relationship management solutions, including customer interaction best practices, CRM programs, training, and other valuable industry resources. For more information, visit http://www.CRMXchange.com or contact Sheri Greenhaus at (201) 505-1743.