Ben Graham Corporation Publishes Step by Step Process Improvement Method

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The Ben Graham Corporation has published a free collection of material designed to guide a business analyst through a process improvement project.

Our goal has always been to put good tools into the hands of the people who do the work. Our free materials provide guidance in the use of these tools and methods.

The Ben Graham Corporation has been helping people build better business processes for sixty years. Their methods are available in the form of articles, forms, checklists and booklets on their Process Improvement Method web page.

Ben Graham, president of the Ben Graham Corporation explains, "Our goal has always been to put good tools into the hands of the people who do the work. Our free materials provide guidance in the use of these tools and methods."

Nine checklists guide you through an improvement project with over 200 questions to consider. Articles provide insights to several of the challenges - Setting up a project, collecting facts to prepare a process map, analyzing a process, calculating costs and benefits, and others. The method splits a process improvement project into six areas. Materials provide guidance through each of the areas.

Defining the Project covers selecting a process to study, identifying objectives, identifying the process start point and end point, identifying WHO does the work and WHERE the work is done and getting the appropriate support and approval.

Gathering the Facts involves informing the people who are involved in the process about the project and asking for their support with an executive announcement. It includes interviewing experienced employees while gathering facts at the workplace, using the questioning method, the symbols as shorthand and being quick and respectful of the "experts" you are interviewing.

Preparing a Process Map provides guidance through the Graham Process Mapping method. A properly prepared Graham Process Map displays every form and document (paper and electronic) along with every database, system, application, website... in a process. It shows what happens to each item, who does the work, where the work is done and how long it takes.

Challenging the Current Method introduces the questioning method that is used to work through a process map one step at a time. The Questioning Method leads to the elimination of steps by challenging what is happening and challenges who does the work, where the work is done and when the work is done to combine steps and reorganize the workflow.

Installing the Improved Methods changes the project from research to "doing". It is this changeover that sometimes keeps good ideas from becoming reality. An implementation coordinator, a few tools, and a solid method helps guide implementation forward.

Managing the Process is people understanding, monitoring and improving business processes. Process maps are stored in a process library along with relevant process and project data where they are accessible for training, review, audit, and continuous improvement.

Additional articles can be found in the Ben Graham Corporation Process Improvement Library.

If you would like hands on, personal instruction, The Ben Graham Corporation is offering a three-day “Building Better Business Processes” workshop, March 27-29 at the Dayton Engineers Club. The workshop will focus on providing attendees with skills necessary to facilitate successful process improvement projects. The workshop will be conducted by Dr. Ben S. Graham Jr. and Ben B. Graham at the Dayton Engineers Club that once served such noted inventors as Orville Wright, Charles Kettering, Colonel Edward Deeds and others. The workshop includes lunch each day in the Club’s own fine dining room plus morning and afternoon refreshments. The Grahams bring a combined seventy-five years teaching and consulting in process improvement.

The Ben Graham Corporation provides process improvement consulting, coaching and training workshops to a wide range of organizations across the US and Canada. They also offer Graham Process Mapping Software . The Graham Process Improvement method helps organizations simplify work processes, increase productivity and reduce costs.

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