The ITMI motor coach driver training has helped Silverado Stages drivers learn valuable skills to enhance the quality of their customer service and improve the entire experience.
San Francisco, CA (PRWEB) February 27, 2013
International Tour Management Institute(ITMI) America’s premier training institute for travel and tourism professionals has just completed the training and certification of Silverado Stages motor coach drivers.
“Motor coach drivers are a critical factor in the success of any tour,” says Ted Bravos, CEO of ITMI. “How drivers interact with passengers and tour directors impacts the entire experience. While all drivers receive safety training, most have not been given the tools to effectively handle the people-related issues that often arise. Our program is designed to give them the knowledge to deal with unexpected situations with grace and confidence. Motor coach companies benefit, because happy passengers are their best form of advertising.”
“The ITMI motor coach driver training has helped Silverado Stages drivers learn valuable interpersonal skills to enhance the quality of their customer service and to more effectively interact with tour directors, tour guides and our passengers,” states Director of International Sales Jim Federman.
“We are proud that our drivers are among the first to receive this specialized training and we have already seen how it has affected their self-confidence and enhanced their professionalism. ITMI provided valuable insights and guidance, which will undoubtedly have long term benefits for Silverado Stages,” Jim Federman added.
Benefits of the ITMI driver certification program:
The program delves into the psychology of group travel, illustrating how critical the driver’s role is to the success of a group tour. The dynamics between the driver and tour director can make or break the motor coach group tour experience. If the drivers adhere to the principals that are taught in the course, they will gain measurably more enjoyment and satisfaction from their work, receive increased gratuities from appreciative passengers and ultimately generate increased business for their motor coach or charter-bus company.
ITMI is the premier training and certification Institute for travel and tourism professionals since 1976. For more information about ITMI or upcoming coach driver training contact Annemarie Osborne (415) 957-9489 or Annemarie(dot)osborne(at)gmail(dot)com or visit: http://www.itmisf.com.
About Silverado Stages:
Silverado Stages is the most diversified motor coach operator in the industry. For over 20 years, it has provided chartered buses, airport shuttles, over the road tours, event transportation, and contract services for the San Francisco Bay Area, the Sacramento Valley, the Greater Los Angeles Area, and the Central Coast. For more information contact Jim Federman at (805) 545-8400, or by email at: jfederman(at)silveradostages(dot)com or visit: http://silveradostages.com/.
# # #