Cloud Contact Center Sets New Scalability Benchmark

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New tests show that the Bright Pattern ServicePattern™ next-generation cloud-based contact center solution scales smoothly for tenants from 5 to 5,000 concurrent agents at full load. Customers have been waiting for proof that the cloud can support sales & customer service for small business and large enterprises.

Bright Pattern contact center in the cloud logo

Bright Pattern: contact center in the cloud

ServicePattern allows businesses to focus on growth without having to worry about infrastructure limits, thus making good on the promise of cloud technology.

Poor scalability has been one of the biggest deterrents to broad adoption of cloud-based call centers and contact centers for sales and customer service because existing solutions are still based on old technology. Bright Pattern, Inc. got around these limitations by building the ServicePattern platform from the ground up using state-of-the-art cloud technologies. Today, the company announced successful testing of continuous operation for tenants of up to 5,000 concurrent agents at full load in a single cluster.

“It is possible to build a cloud service that supports 5,000 agents. And it is possible to build one that handles 5 agents, said Konstantin Kishinsky, Bright Pattern CEO. “What’s unique about the ServicePattern platform is that it can scale continuously FROM any size TO any size. This means that no matter what size a company is today, whether they have dozens, hundreds, or thousands of agents, it is very easy for them to grow according to their needs.”

Scalability does not just mean having more capacity. Features that matter on opposite ends of the scalability spectrum differ considerably. From best practices available out of the box and ease of set up, to great flexibility, partitioning, and access control options, ServicePattern has it all covered.

“By providing contact center capacity with the simplicity of a utility like electricity, ServicePattern™ allows businesses to focus on growth without having to worry about infrastructure limits, thus making good on the promise of cloud technology,” said Kishinsky.

Testing very high communication density is a no mean feat. The number 5,000 is not magical, but 5,000 agents per cluster and an unlimited number of clusters mean that Bright Pattern has a competitive cloud solution for the largest call centers on earth. Kishinsky says that Bright Pattern is planning to perform a test of 10,000 concurrent agents in a single datacenter rack. Interested customers can sign up for demos at

About Bright Pattern
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer service management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel, unified full-featured end-to-end solution, the ServicePattern™ platform helps you manage the complete life cycle of customer service and economically improve customer experience. Architected from the ground up as a cloud-based service, Bright Pattern offers the right blend of enterprise-grade functionality, reliability, and scalability not available in the industry. For more information, visit

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