IT Spending at Large North American Retailers Will Increase 5% to $30 Billion in 2013, according to TBR’s New Retail SourceIT Report

Share Article

Large North American retailers plan to increase IT spending by 5% to more than $30 billion in 2013, according to TBR’s inaugural Retail report in its groundbreaking enterprise IT customer segment research report series, SourceIT.

Large North American retailers plan to increase IT spending by 5% to more than $30 billion in 2013, according to TBR’s inaugural Retail report in its groundbreaking enterprise IT customer segment research report series, SourceIT. A shift in consumer buying behavior through the use of mobile and online purchasing and the use of price comparison apps and social product reviews is driving a business model transformation among large North American retailers. In response, these retailers are investing in mobile point of sale, customer analytics, and more agile supply chain and logistics systems to capture the renewed, but evolving, consumer spending.

As the CFO of a large retailer explained, “The ways customers interact with us and make purchases are changing. Investments in e-commerce, mobile solutions and analytics will help us better support our customer needs and create business opportunity.” These strategic investments, as uncovered in TBR’s report, will create attached, follow-on investment in infrastructure, professional services, applications, BI and analytics, and systems management to enable more efficient operations.

TBR’s Retail SourceIT Report provides deep insights into the IT investments retailers are planning based on industry change, internal mandates and vendor relationships. “To capitalize on the migration to multichannel commerce and the resulting transformation of IT among large retailers, IT vendors must connect their own portfolio of products and solutions with the broader ecosystem of vendors that are top of mind for 2013 purchases,” said Stuart Williams, director of TBR’s Software and Cloud Practice.

The report integrates surveys and in-depth interviews with IT and business executives at 247 large North American retailers, 30% of the IT vendor opportunity, to map out the future of IT spending across software, infrastructure and professional services in 2013. Respondents reported budget plans, decision drivers and vendor relationships across the enterprise software landscape. Key categories detailed in the report include retail industry applications, back-office business applications, productivity, BI and analytics, database and middleware, systems management, and security. Vendors included in this Retail SourceIT Report are Amazon, Apple, Arcplan, Retail Information Systems, Bitam, Multidev Technologies, Comcash, Cybex Systems, eBay, ECR Software, Epicor, Fishbowl Inventory, Fujitsu, Genesis Advantage, Go Daddy, HP, IBM, Informatica, Intuit, JDA Software Group, JDS Solutions, Magstar, Microsoft, MICROS Systems, MicroStrategy, NCR, Oracle, PayPal, PCMS, Pinnacle Cart, Radiant Systems, RedPrairie, Retail Pro, CAM Commerce, Salient Management Technology, SAP, SAS, Shopify, SYSPRO, Tableau Software, Tibco, Toshiba, TOTVS, UTC Retail, Jesta I.S. and Yahoo.

TBR’s launch in January 2013 of its SourceIT reports provides an opportunity playbook into specific large enterprise market segments. The Retail SourceIT Report is currently available. Seven other SourceIT industry reports will follow:
•Telco/Service Providers
•Federal/Public Sector

SourceIT reports provide TBR’s clients with clear, actionable insight that can be leveraged to:
•Identify opportunity by highlighting the business and IT strategy drivers and demands in specific market segments
•Target IT purchasing decision makers by explaining purchasing scenarios and identifying where in the business or IT organizations decisions to purchase will be made
•Improve corporate positioning against competition by targeting customer needs and managing rivals

A webinar presenting high level findings from this report can be viewed on the TBR Youtube channel at For more information please contact Software and Cloud Practice Director Stuart Williams at 603.929.1166 ext. 1832, or VP of Sales James McIlroy at 603.929.1166 ext. 1813.

Technology Business Research Inc. is a leading independent technology market research and consulting firm specializing in the business and financial analyses of hardware, software, networking equipment, wireless, portal and professional services vendors. Serving a global clientele, TBR provides timely and accurate market research and business intelligence in a format that is uniquely tailored to clients’ needs. TBR analysts are available to further address client-specific issues or information needs on an inquiry or proprietary consulting basis.
TBR has been empowering corporate decision makers since 1996. For more information please visit

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Alison Crawford

Alison Crawford
Follow us on
Visit website