Ben Graham Corporation and Tempus Institute: Creating a Plan for Improvement

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The Ben Graham Corporation and the Tempus Institute have joined forces to provide a premier process improvement approach that capitalizes on each organization’s flagship method; the Ben Graham Corporation’s Graham Process Mapping and the Tempus Institute’s Quick Response Manufacturing (QRM).

Quick Response Manufacturing is a proven operations strategy that generates the results that companies want.

A Graham Process Map is an effective tool for quickly modeling a process to see the current state. These maps are the foundation of the Graham Process Improvement method that provides a structured approach to the analysis of the steps and flow used to complete a process. They have provided substantial value to enterprises worldwide for the past sixty years.

Quick Response Manufacturing (QRM) is a proven operations strategy that goes beyond improvement of each direct task to reduce the total lead time of the business. Both Graham Process Mapping and QRM have been used to enhance other continuous improvement programs such as lean and six sigma to achieve significant and lasting improvement.

QRM’s focus on total lead time reduction allows an enterprise to create one metric of improvement to drive operations: lead time reduction. Dr. Rajan Suri, in his book
It’s About Time, has refined this concept into a metric called Manufacturing Critical-Path Time (MCT). Dr. Suri developed Quick Response Manufacturing in 1993 and since then it has spread worldwide as the ultimate operations strategy. While it has been developed from the manufacturing world, like Six Sigma and Lean, it is relevant to any enterprise that is required to use limited resources to provide an array of services or products to meet variable demand. In fact, most of the improvement obtained in manufacturing lead times comes in the upfront processes through a Quick Response Office Cell. Lead time reductions of 50% or more are common. Tempus president and founder Bill Ritchie explains, “Quick Response Manufacturing is a proven operations strategy that generates the results that companies want.”

Graham Process Maps provide a detailed view of a workflow and can be used to capture time data to produce a report of the total lead time. That information in turn is used to develop a plan for lead time reduction throughout the enterprise leading to lasting and sustainable improvement that contributes to higher market share and lower cost.

The Ben Graham Corporation is offering a three-day “Building Better Business Processes” workshop, March 27-29 in Dayton, OH.
A one-day workshop in QRM being offered in Milwaukee on March 21.

The Cincinnati chapter of [APICS is sponsoring a two-day QRM workshop in Cincinnati on April 10 & 11th.

The Ben Graham Corporation provides process improvement consulting, coaching and training workshops to a wide range of organizations across the US and Canada. They also offer Graham Process Mapping Software . The Graham Process Improvement method helps organizations simplify work processes, increase productivity and reduce costs.

Tempus Institute for Manufacturing Excellence was founded by Bill Ritchie to further the awareness and application of QRM. Ritchie has more than 25 years experience in general management and operations leadership with numerous firms including Textron, Boston Gear, Stanley Works, and General Motors. He has led training programs in QRM in the U.S., Canada, Italy, Switzerland, France, and England.

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