Inktel Opens New Call Center Branch

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Inktel Contact Center Solutions launches first collocation facility in Akron, Ohio.

Inktel Contact Center Solutions, a leading call center outsourcing company, has opened a new contact center in Akron, Ohio.

The Akron location marks a new strategic partnership for Inktel and its Fortune 500 partner. As part of the new services, Inktel will operate within its client’s physical facilities. Inktel will manage inbound and outbound sales across multiple communication channels.

“This is a very significant move for Inktel,” said Dave Drayton, Senior Vice President of Business Development at Inktel Contact Center Solutions. “The Ohio location is exciting because we are able to establish Inktel's award winning customer service within one of our client's operations. We trust the client will experience unrivaled service and convenience having Inktel on site.”

The new location is home to full time Inktel agents providing telephone and online customer service to consumers nationwide. “We continue to provide best in class customer service for our clients,” said J. Ricky Arriola, CEO of Inktel.

About Inktel Contact Center Solutions

Inktel Contact Center Solutions LLC is a leading business process outsourcer specializing in contact center services. As one of the top outsourcers in the United States, Inktel provides Contact Center Solutions to many Fortune 500 companies, federal/state/local government agencies, not-for-profit agencies and other leading organizations. The rapidly growing organization has received multiple awards and recognition including a "Best & Brightest Company to Work For" in the nation (National Association of Business Resources), the "Best Place to Work" in South Florida for three years in a row (South Florida Business Journal) and one of Crain's Business Magazine's "Best Places to Work" in Chicago! Inktel has operations nationally, including offices in Miami, Chicago, Dallas, New York City and Ft. Lauderdale, among other cities. Company news and background information are available at or call 1-888-4-INKTEL.

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Justin Harsch
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