Business continuity planning for when a country's internet is offline

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Up to 80% of Taiwan’s Internet services was brought down on 25th February 2013 after a fire started in a data center housing critical Internet infrastructure. Nexusguard shares that maintaining a business’s uptime in times of crisis goes beyond just a solid Business Continuity Plan (BCP).

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At the earliest detection of signal loss from the Taiwan data center, Nexusguard's automated anycast network backbone and recovery protocols seamlessly load balanced all affected services to its other global nodes.

A fire that started on 25th February 2013 in a data center owned by Chief Telecom Inc. affected nearly 80% of Internet services nationwide, in what has been the worst disruption to Taiwan's Internet since the 921 earthquake in 1999. This led to a disruption of services from Google, Yahoo, and major Telco operators, as well as 1 of 4 services from Nexusguard's scrubbing centers, which were taken offline for more than 24 hours. Nexusguard’s Business Continuity Planning (BCP), an Anycast Backbone, and its Global Scrubbing Centers ensured that business continued uninterrupted for Nexusguard customers.

Besides being a realistic test of BCP, this incident has highlighted 3 key factors mandatory to the building of a resilient infrastructure:

1. Avoidance of potential single point failures via a multi-sited, globally distributed infrastructure.
2. Soundly tested and regularly practiced Business Continuity Plans.
3. Diligent and concerted effort by staff members during a crisis.

Most DDoS mitigation providers in the market today operate with only one scrubbing center and, if similar events were to take place at their centers’ locations, the impact would be potentially disastrous. Even with multiple data centers and disaster recovery sites, a vast majority of providers would be unable to deliver services to their customers without proper data synchronization and regularly tested BCP mechanisms.

As an integral component of any sound BCP, the set up and management of a Disaster Recovery (DR) site is a costly and demanding task for any business. The initial challenge lies in the substantial capital outlay required to setup the backup site, as well as the operational expenses required to maintain it. The main challenge comes from the actual determination that- in the unlikely event of an emergency- the disaster site will function as intended and operations can be migrated over smoothly.

Due to its robust, globally distributed cloud infrastructure, Nexusguard's multiple scrubbing centers operates as a fully meshed global cloud, where each node is in support of its other sister node. It is for this reason that Nexusguard-together with all its subscribers- was able to emerge from this unfortunate incident unscathed. At the earliest detection of signal loss from the Taiwan data center, Nexusguard's automated anycast network backbone and recovery protocols seamlessly load balanced all affected services to its other global nodes.

In light of this accident, Nexusguard has proven the resilience of its service and infrastructure to its clients, and is committed to strengthening its position as an industry leader of uptime in Anti-DDoS protection services.

For further information and queries on our Anti-DDoS, please contact our sales department at sales(at)nexusguard(dot)com

About Nexusguard
Nexusguard, incorporated in 2008, is a premium provider of end-to-end, in-the-cloud Internet Security Solutions. Nexusguard delivers solutions over the internet to ensure that our clients enjoy uninterrupted web-service delivery to their users, by protecting them against the ever-increasing and evolving multitude of internet threats, particularly Denial-of-Service (DDoS) attacks, and other attacks directed at web application software.

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Ivy Wu
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