Rapide’s expertise will be priceless in helping brands deal with the fragile economies of Europe and the technological challenges of engaging with their customers.
London, New York (PRWEB UK) 5 March 2013
Now in its 5th year, Europe’s leading customer experience conference brings together experts from around the continent all striving to enhance the customer relationship. This year promises to be the best ever with speakers already confirmed from John Lewis, SKY, Sony, ASDA and Marks & Spencer. This year’s event will be centred on the theme – “Navigating the perfect storm: Customer Experience in the age of new consumers, new channels and new challenges.”
Maggie Wheeler, Managing Director of ECEW commented:
“It is great to have Rapide on board again, their innovative customer feedback solution
Rant & Rave helped make last year’s event a success by letting us capture and respond to delegate feedback in real-time. Rapide’s expertise will be priceless in helping brands deal with the fragile economies of Europe and the technological challenges of engaging with their customers.”
This year Rapide will be hosting a series of thought leadership sessions including a key-note address and 2 round table discussions.
Nigel Shanahan, Managing Director of Rapide commented:
“ECEW is such a great event for bringing together Europe’s brightest customer experience thinkers, so to be involved again is fantastic. Over the last 12 years we have been lucky enough to work with some fantastic brands like Orange, ATOS and Debenhams on customer projects and amassed a wealth of knowledge along the way. We believe this experience will enable us to help like minded brands achieve their goals at the event.”
To find out more about Rapide visit http://www.rantandrave.com
To find out more about ECEW and how to attend visit http://www.ecew.co.uk
Rapide provide customer engagement solutions that drive advocacy to half of the FTSE.
Our proactive communication and fast feedback technology lets our clients increase revenue and reduce churn by listening and reacting to the voice of their customers in
Introducing Rant & Rave… because emotions run strongest straight after service delivery
Rant & Rave is there to capture the pure, untainted opinions of customers at
Moments of Truth.
Whether they choose to share their views by SMS, MMS, email or even Voice Message
Rant & Rave understands it all instantly; transforming customer experience into business intelligence in real-time.