Terminix Opens New Customer Care Center

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New Tampa, Fla. facility designed to enhance customer experience.

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This new Tampa facility reinforces our commitment to enhancing the Terminix customer experience and providing one-call resolution to any customer questions or concerns.

Terminix, the nation’s largest pest control provider, today announced the opening of a new customer care center at 5701 East Hillsborough Ave. in Tampa, Fla. The 25,000 square foot facility will employ a total of 200 agents handling inbound customer calls. This new customer care center will be overseen by Patti Wilson, customer care manager.

“This new Tampa facility reinforces our commitment to enhancing the Terminix customer experience and providing one-call resolution to any customer questions or concerns,” said Chuck Fallon, president of Terminix. “Terminix already earns best-in-class service ratings from customers, and this new center will take that service to an even higher level.”

The customer care center will gradually ramp-up; starting with approximately 35 agents this week and adding more as hiring and training classes are completed. Terminix plans to have the center fully staffed by May 2013. Those interested in learning more about job opportunities should visit http://www.jobs.terminix.com for more information.

The Terminix customer care facility is located in Netpark, the largest office building and technology center in Tampa, where ServiceMaster brand TruGreen opened a call center in January 2012, which currently staffs approximately 170 agents. Netpark is conveniently located, offers a dining facility, fitness center, auditorium, 24/7 on-site security, and has been recognized for its design and functionality by the Building Owners and Managers Association (BOMA), the Commercial Real Estate Development Association (NAOIP) and CoreNet Global.

About Terminix
Terminix, a division of the ServiceMaster Company, is the world’s largest pest control provider. Headquartered in Memphis, Tenn., Terminix services more than 3 million customers in 47 states and 14 countries. Terminix provides pest control services and protection against termites, rodents and other pests threatening human health and/or safety. To learn more about Terminix, visit their website at http://www.Terminix.com.

About ServiceMaster
With a global network of more than 7,300 company-owned, franchise and licensed locations, Memphis-based ServiceMaster is one of the world’s largest residential and commercial service networks. The company’s high-profile brands are Terminix, TruGreen, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 20,000 corporate associates and a franchise network that we estimate independently employs over 31,000 additional people, the ServiceMaster family of brands provided services and products to approximately 8 million customers during the last 12 months. Our market-leading brands provide a range of residential and commercial services including termite and pest control; lawn, tree and shrub care; home warranties and preventative maintenance contracts; furniture repair; home inspections; home cleaning; janitorial services; and disaster restoration. Go to http://www.servicemaster.com for more information about ServiceMaster or follow us at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo.

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Valerie Middleton
Terminix
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