Austin, TX (PRWEB) March 04, 2013
Robert Webb, vice president of Global Customer Service, and Gregg Llewellyn, director of Application Infrastructure and Technical Services, both of Planview, will present a case study to further facilitate communication and customer satisfaction: Planview, Parature, JIRA, and OpDots - Bringing it all together!
The Parature Users Conference, ParaFest 2013, brings together a diverse group of attendees, including product users and subject matter experts, industry thought leaders and partners across major industries. Used by some of the world’s most innovative organizations, Parature is the leading provider of cloud-based customer services and engagement solutions that empower organizations to monitor, manage, resolve and respond to service issues.
The conference provides insight into current multi-channel customer service and support best practices, industry trends and integrations that deliver superior customer support across all major service channels.
“As a leading portfolio management solution provider, our goal is to respond to the needs of our customers quickly so they can get back to productive work,” said Robert Webb, vice president of Global Customer Care, Planview. “Since the deployment of the Parature-JIRA interface and OpDots, and in combination with our proven processes, we’ve experienced an increased level of customer satisfaction”
“Planview is a notable example of a company that has successfully aligned customer care with its key business processes,” said Parature co-founder, Duke Chung. “Planview has achieved what top performing businesses strive for—superior customer service as a differentiator. We are excited to feature Planview as a presenter at ParaFest 2013 to showcase not only the company’s customer service best practices, but to discuss how integrations with Parature have further enhanced their innovative and agile customer care.”
For more information about Parafest, visit http://www.parafest.com/.
Robert Webb, vice president of Global Customer Care, Planview
Greg Llewellyn, director of Application Infrastructure and Technical Services, Planview
Tuesday March 5, 2013 1:55PM-2:40PM
Hard Rock Hotel & Casino, Las Vegas, Nevada
Mark Wheeler, public relations specialist, at (512) 329-2755 and Mark(at)anthonybarnum(dot)com.
Planview helps enterprises drive innovation, become more agile and efficient, and improve their business performance. For more than 20 years, leading organizations have been making better decisions using our solutions to optimize the planning and execution of their business strategy. As the market leader in portfolio management, we combine a passion for customer success with a commitment to innovation and thought leadership. Throughout the enterprise, our customers use portfolio management to capitalize on business opportunities and thrive in a dynamic, global economy. For more information, visit http://www.planview.com.