EWS Debuts CaseBuilder for UST Members to Better Manage the Unemployment Claims Process from Start to Finish

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Equifax Workforce Solutions (EWS), UST’s claims administrator, has debuted their newest unemployment claims communications software, known as CaseBuilder, for all UST members to help control the cost of unemployment at nonprofits across the country.

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[CaseBuilder] provides access to top of the line software to control unemployment claims costs, without requiring our members to make any capital investment of their own.

Unemployment Services Trust (UST) is pleased to announce that Equifax Workforce Solutions (EWS), the dedicated claims administrator for all UST members, has continued to invest in developing the most advanced unemployment cost management solutions available, as can be seen through their most recent software enhancement, CaseBuilder.

CaseBuilder—which provides another means of interacting with EWS through a secure, centralized location and addresses the UI Integrity Act that will go into effect in October 2013— allows UST members to better manage all unemployment claims activity and avoid penalty charges resulting from changes to the UI Integrity Act.

This new software enhancement will notify participants through email that they have new items that need to be reviewed, and allows members increased visibility into case detail, enhanced communications and process control, and increased accuracy and timeliness of response, which, over time, should help to drive down the cost of unemployment management.

“Now, nonprofits, which often have limited resources and restricted funding, can benefit greatly from this enhancement to UST’s services,” said Adam Thorn, Director of Operations at UST. “This provides access to top of the line software to control unemployment claims costs, without requiring our members to make any capital investment of their own.”

Thus far, favorite features include: the systematic management of all requests for information, the ability to establish personal user settings regarding how notifications are managed, and being able to upload documents automatically as members are responding to claims, etc.

CaseBuilder will not have any impact on existing follow-up procedures established between current UST members and their EWS claims representatives. It is simply another way of communicating with the claims administrator.

Watch the demo here.

About EWS: Equifax Workforce Solutions has provided management services in the unemployment compensation services industry for more than 40 years. EWS offers UST member agencies various services regarding state unemployment insurance matters, including processing and response to state unemployment claims. EWS protests UI claims to reduce agency and overall Trust liabilities. They also provide educational seminars and training materials to UST member agencies throughout the year.

About UST: Founded by nonprofits, for nonprofits, UST is the largest unemployment trust in the nation, providing nonprofit organizations with a safe, cost-effective alternative to paying state unemployment taxes. UST has partnered with nearly 80 nonprofit-based associations to teach their members about their unemployment insurance options. Visit http://www.ChooseUST.org to learn more.

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Megan Maulhardt
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