Hounslow Homes Selects BancTec to Improve Efficiency of Document Management and Information Storage

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BancTec, together with partner Serengeti Systems, chosen to deliver and manage Electronic Document and Records Management System

BPO Company BancTec

BancTec, a global leader in business process outsourcing (BPO)

We chose the BancTec solution based on fitness for purpose, overall quality and lifecycle costs

BancTec, a global leader in document management solutions and outsourcing services, has been selected by Hounslow Homes Limited to deliver an Electronic Document and Records Management System (EDRMS) in coordination with BancTec partner Serengeti Systems Limited.

As an approved supplier of the Government Procurement Service Framework, BancTec was chosen by Hounslow Homes to manage the EDRMS and related services, including implementation support, software support and maintenance for more than 300 users.

“Hounslow Homes processes hundreds of documents every day, including forms, customer letters, emails and notes. In addition, our Head Office holds approximately 400,000 microfiche and each regional office holds about 30,000 paper documents. Changing to an electronic document management system will ensure our organisation operates as efficiently as possible by simplifying access to, and better managing, our company records.” said Ray Nwanze, Head of IT, Hounslow Homes. “We chose the BancTec solution based on fitness for purpose, overall quality and lifecycle costs.”

Hounslow Homes is looking to develop a long-term relationship with BancTec to assist them in implementing a corporate-wide EDRMS over a three-year period. The overall goal is to improve the effectiveness of information storage and usage across Hounslow Homes and assist in meeting efficiency and service delivery objectives.

“BancTec was selected on the strength of our proposed solution, which was the most economically advantageous for Hounslow Homes,” said Steve Downey, General Manager at BancTec. “Our solution will reduce costs, improve access to information, reduce the number of lost or misfiled documents, and improve compliance with FOI/DPA requests.”

The first implementation of the BancTec EDRMS will occur in the Anti-Social Behaviour (ASB) and Tenancy sections of Hounslow Homes, which includes three regional offices, before rolling out to cover all other business areas.

“BancTec’s corporate-wide solution will provide Hounslow Homes with a single EDRMS that is capable of servicing all corporate document and records management requirements,” said Downey.
The BancTec solution can integrate with existing IT systems and processes, such as Northgate Ohms, and Lagan CRM. This solution is based on Serengeti Systems software, which is a fully integrated document scanning and records management system.

About Hounslow Homes
Hounslow Homes Limited (HH) was established by the London Borough of Hounslow on 1 April 2002 as an Arm’s Length Management Organisation to manage, maintain and improve the Council’s housing stock. It is responsible for managing some 16,500 Council properties, which include approximately 2,500 leaseholders. With a population of approximately 214,000, of whom an estimated 33% belong to ethnic minority groups, with more than 140 languages spoken, it is one of London's most culturally diverse and vibrant boroughs. For further information visit: http://www.hounslowhomes.org.uk.

About Serengeti Systems
Founded in 1998, Serengeti Systems has become one of the leading UK providers of document management, contact and case management solutions within the public sector. Over the past 10 years Serengeti has invested more than £1.5M in the core solutions and the large number of associated modules specific to local and central government, social housing and education. The company's client base includes some of the largest UK local authorities, some of the largest housing trusts and some of the largest universities and colleges in the UK. Serengeti's strength lies in the quality and delivery of its products. To learn more, visit: http://www.serengeti-systems.com.

About BancTec
BancTec is a global leader in document management solutions and outsourcing services for organisations seeking to drive efficiency in their back-office processes. With clients in 50 countries, BancTec leverages its proprietary IP and deep expertise to provide flexible, focused solutions across the financial services, healthcare, utility, transportation and government sectors. BancTec also operates 21 BPO centers across Europe and worldwide, utilising a common technology platform to deliver reliability, security, and consistently high levels of performance. To learn more, visit: http://www.banctec.co.uk.

Contacts:        
Ian Painter
BancTec (UK)
+44 (0)1753 778888
ian(dot)painter (at)banctec(dot)co(dot)uk

Jill Diedrich
BancTec (USA)    
+011 (972) 235-3439        
jill(dot)diedrich(at)banctec(dot)com

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Ian Painter
BancTec (UK)
+44 (0)1753 778888
Email >

Jill Diedrich
BancTec (USA)
+011 (972) 235-3439
Email >
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