The City of Ottawa selects AMANDA as their Enterprise Permit, Inspection and License solution.

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AMANDA™ will be used to support and manage a variety of the City’s services and business areas including Planning, Building Permits, Business Licenses and Animal Licenses.

Ottawa is the capital of Canada and home to 1.4 million residents. This national capital is ranked with the highest standard of living and lowest unemployment in Canada. Ottawa is also ranked the second highest for quality of living in the Americas and 14th highest in the world. Ottawa’s primary employers are the Canadian Federal Government, the high-tech industry and health sector.

The City of Ottawa issues an estimated fifty thousand resident and business permits and licenses each year and has recently chosen CSDC’s AMANDA™ enterprise software as their new Enterprise Permit, Inspection and License solution. Amanda™ will be the City’s Enterprise Permit and Licensing (EPaL) software which will be used to support and improve service for businesses and city residents.

AMANDA™ will be used to support and manage a variety of the City’s services and business areas including Planning, Building Permits, Business Licenses and Animal Licenses. In 2013, the City will be working with CSDC to transform processes and to enable online applications. By the end of 2013, City business licenses and permits such as food premises, pet licenses, building permits and sign permits will be available online. In 2014, an additional set of permits and licenses will be available online. The City issues over one hundred different permit and license types, utilizing numerous processes and estimates over fifty thousand permits and licenses are issued annually. With AMANDA™, the City will create a better client experience and allow customers to submit their applications online through Service Ottawa which will reduce processing times and trips to City offices. Increased operational efficiencies will also be achieved as staff will no longer be required to use multiple work processes and paper based processes.

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Tracey Godin
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