In the past 10 months alone, we’ve witnessed a dramatic increase in call volume and are pacing to successfully handle upwards of more than 1 million customer resolutions by the end of the year.
Margate, FL (PRWEB) March 06, 2013
Today’s consumers lead interconnected lifestyles, relying upon multiple tech devices and gadgets to simplify their day-to-day household operations. To meet growing consumer demand fueled by tech innovation, MyTechHelp.com, one of the nation’s leading tech support companies, has made a multi-million dollar investment to expand its services and capabilities to launch Techzilla – a new one-stop shop for all things tech, offering not only tech support, but also repair capabilities, a retail/product line and an educational platform.
“In the past 10 months alone, we’ve witnessed a dramatic increase in call volume and are pacing to successfully handle upwards of more than 1 million customer resolutions by the end of the year. Moreover, we currently employ 600 people and plan to triple our workforce in size to 1,800 employees over the next 12 months, enabling us to serve more customers than ever before,” said MyTechHelp.com and Techzilla Founder Benzion Aboud. “Given the dramatic growth we’ve experienced in our tech support business and rising consumer demand in technology, expanding our brand to meet the evolving needs of our customers made perfect sense.”
Unique to Techzilla is its ability to provide around-the-clock tech support for a plethora of consumer technologies, covering today’s leading brands. Consumers are not just limited to computer tech support – they can also receive coverage for other devices that make up their interconnected lifestyles, including smartphones; tablets; digital cameras and camcorders; home networks; TV and DVR devices; modems and routers; and music/MP3 players.
Additionally, Techzilla offers a customer-centric repair service, allowing consumers to have their devices diagnosed and fixed from the comfort of their homes. Technicians will attempt to resolve the customer’s issue over the phone; however, for problems requiring a closer look, the device can be shipped directly to Techzilla.
“Recent findings from international research firm Parks Associates show that U.S. consumers want a solution that covers tech support needs for all of their gadgets. Moreover, of the broadband households interested in new technical support services, 72% believe that the service should be able to fix every technical problem they experience,” said Techzilla Executive Vice President Russell Giniger, who oversees the company’s operations, finances, sales and marketing. “Based on the industry trends we’ve observed and the customer feedback we’ve received, we wanted to take Techzilla to the next level to provide a multi-dimensional layer of service, catering to all of our customers’ ever-changing tech needs.”
In addition to its tech support and repair services, Techzilla offers its customers a suite of anti-virus and anti-malware products, along with other everyday household tech products, including computer monitors, keyboards, mice, printers, etc. Additionally, the company hosts a free educational platform on its site called Techpedia, which informs consumers about the latest technologies and tech trends, as well as provides how-to, instructional videos and other knowledge resources.
Techzilla is headquartered on a 100,000 square-foot, state-of-the-art tech campus in Margate, Fla., featuring a 700-seat tech center.
Techzilla is the one-stop shop for all things tech, supporting the evolving technology needs of consumers and small businesses. An experienced team of customer support agents is available around-the-clock to help troubleshoot and repair issues, as well as to offer gadgets and devices from today’s leading technology brands. Techzilla also provides a dedicated platform to help educate and inform consumers on the latest tech trends and can guide its customers through tech purchase decision-making. For more information, please visit Techzilla.com, Facebook.com/TechzillaTechSupport or Twitter.com/TechzillaTech. Techzilla is a subsidiary of the ElephantGroup.com, which is also the parent company of MyTechHelp.com, QologyDirect.com, Saveology.com and EG Performance.