Vivocha Announces Early Customer Successes and Expansion of its Fast, Affordable, Cloud-Based E-Commerce Customer Communication Platform

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The new service enables businesses of all sizes and budgets to communicate with prospects and customers directly on their websites using any combination of VoIP, video, chat, audio call-backs and collaboration tools like assisted browsing, form & document sharing.

A page view on the internet is just like a knock on your door, you want to make sure the lights are on and a customer representative or sales associate is there to answer.

Vivocha, today announced it is expanding outreach in the UK and other international markets, including the U.S., following early success with customers that include ING Direct, Nectar, Genialloyd, Enel and Fastweb. These companies are among the early adopters using Vivocha to increase online sales by interacting with prospects and customers.

Vivocha is a cloud-based service tailored to businesses looking to engage their customers online using the most effective communication channels, at the right time. Vivocha offers a new approach that challenges existing web customer service solutions by offering speed, flexibility and affordability.

With Vivocha, businesses can easily engage with their customers through live real-time interaction tools – Chat, Call Me Now, Click To Talk, Co-browsing and form sharing that connect businesses and service providers to their target audiences and customers.

Vivocha enables businesses to meet their customers online and give them the warm, genuine feeling of human interaction with a personal touch. This interaction, in the customer's preferred medium, creates a comfort level and connectedness that can increase conversion rates and lead generation, while improving customer satisfaction, retention and loyalty.

“In today’s market, multiple channels of customer care using the customer's preferred method of communication are the key to increasing customer satisfaction,” said Gianluca Ferranti, CEO of Vivocha. “E-commerce offers consumers a faster, more convenient way to shop, but they still appreciate the personal touch of a live agent to assist with their purchases.”

With Vivocha, companies can set up a new customer communication service in minutes without the need of technical skills or system integration capabilities. Vivocha is designed to help medium & large-sized companies who want to differentiate and optimize their online customer service by improving the quality of the overall experience, increasing conversion rates and improving customer satisfaction and loyalty.

“A page view on the internet is just like a knock on your door, you want to make sure the lights are on and a customer representative or sales associate is there to answer, “added Ferranti. “Vivocha can assist with customer engagement that leads to increased sales.”

Vivocha offers a highly flexible/customizable, rich feature set (the only platform offering an integrated multichannel approach), along with a strong capability for synergies with contact centers, CRM and e-commerce platforms.

For more information visit Vivocha.com

About Vivocha
Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP, video, chat, call-backs and collaboration tools, like assisted browsing, form & document sharing.

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Colin Trethewey
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