Bielat Santore & Company Provides Tips for Hiring Restaurant Employees

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In an economy where the national unemployment rate is nearly 8%, restaurants are still finding it extremely difficult to hire the right employees.

Many restaurant owners claim that hiring decisions are some of the most difficult to make. They recognize that a surly or unresponsive waiter may drive diners away. But how can you find the right people? Here are some tips that can help:

Cooks: When hiring a cook, you should consider the candidate’s experience, especially with the style of food your restaurant serves. The candidate should be capable of handling your restaurant’s volume, be able to work under pressure and fit with others on the team. Food safety, such as a Serve Safe certification is also a plus.

Wait Staff: The trick to finding good wait staff is to seek people suited for the pace and environment of your restaurant. If your diners expect a quick-turnaround meal, your servers need to move quickly. If, however, you are offering more upscale cuisine, your wait staff should be comfortable with a more leisurely pace. While not essential, it is helpful if a potential server is familiar with the type of food and beverages you serve. If not, look for signs that the candidate is a quick learner.

Host: Your host does not need restaurant experience; a friendly, courteous manner is more important. He/she should be organized and comfortable multi-tasking.

Dishwasher: While dishwashing is not a glamorous position, it is vital to the life of the restaurant. Seek a candidate who has a reliable mode of transportation and who appears diligent.

Busser: When interviewing bussers, you should look for people who can follow directions and also think on their feet. They need to be able to understand simple instructions from customers as well as directions from the waiters, host or kitchen staff.

The first step to successful hiring is to clearly define and articulate the position’s duties. Responsibilities may vary from restaurant to restaurant, so do not assume that the candidate will know what is expected. Consider using a written job description as a conversation starter. After you have conducted the interview and think you have found a good candidate, you need to determine if he or she is honest, reliable and legal to work. We recommend conducting reference and background checks on all potential employees. You need to get the candidate’s permission for background checks and have them sign a waiver allowing you to access the information. Some employers like to look up the applicant on LinkedIn and Facebook.

If you are looking for a position in a food service business or would like to own your own restaurant, visit our website at http://www.123bsc.com , or call us at 732.869.4200. We can help.

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Richard R. Santore
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