Philadelphia Insurance Companies Wins “Contact Center of the Year”

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PHLY receives Gold Stevie Award for Contact Center of the Year in Insurance

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“This is a tremendous honor for PHLY and our employees who are passionately committed to consistently delivering an unsurpassed service experience to our customers,” said Seth Hall, Vice President of Customer Service.

Philadelphia Insurance Companies (PHLY), a leading property/casualty and professional liability insurance company for niche markets, was named the Gold Stevie Award winner for Contact Center of the Year (under 100 seats) in the Financial Services and Insurance Industry. The Stevie Awards for Sales & Customer Service recognize the achievements of call center, customer service, and sales professionals worldwide.

“This is a tremendous honor for PHLY and our employees who are passionately committed to consistently delivering an unsurpassed service experience to our customers,” said Seth Hall, Vice President of Customer Service. “We are very proud to receive this award as an external validation of our customer service efforts.”

In addition to the Gold Stevie Award, PHLY received a Bronze Stevie Award in the Relationship Management Solution category, attributed to its Voice of the Customer program. In 2012, the Company won a Bronze Stevie Award for Customer Service Department of the Year and Vice President of Customer Service Seth Hall won a Silver Stevie for Customer Service Executive of the Year. PHLY also became accredited by the Better Business Bureau last year and was given an “A+” (highest) rating, based on the low number of complaints filed against the Company for a business of its size, the Company’s response to complaints, and the Company’s resolution of complaints, among other factors.

PHLY’s Service Excellence Results are highlighted by the fact that 95.4% of policyholders surveyed said they would recommend PHLY to prospective customers. To locate the PHLY office nearest you or for more information, visit http://www.phly.com or call 1-800-873-4552.

About Philadelphia Insurance

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets, and underwrites commercial property/casualty and professional liability insurance products incorporating value added coverages and services for select industries. In operation since 1962, the Company, whose commercial lines insurance subsidiaries are rated “A++” (Superior) by A.M. Best Company and “A+” for counterparty credit and financial strength by Standard & Poor’s, is nationally recognized as a member of Ward's Top 50 and National Underwriter’s Top 100. The organization has 45 offices strategically located across the United States to provide superior service. For more information, please visit http://www.PHLY.com.

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Michelle Voli
Philadelphia Insurance Companies
610-617-7088
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