Chattanooga, TN (PRWEB) March 11, 2013
DealerRater, the world’s premier automotive dealer review web site, recently announced the winners of the 2013 Dealer of the Year Award Program. Through this award program, 38 manufacturer categories were represented honoring top U.S. and Canadian dealers. Included in this year’s winners was Crown Chrysler Dodge Jeep Ram of Chattanooga in the state of Tennessee.
Crown Chrysler Dodge Jeep Ram of Chattanooga has demonstrated consistently high PowerScore™ ratings for customer satisfaction, placing them in the top of their class. The PowerScore is determined using an algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about a dealership during the previous calendar year.
According to recent studies, 84% of Americans say online evaluations have an influence on their decision to purchase a product/service, and 73% of car shoppers now consult online dealership reviews. With the growth of Internet use in the car shopping process over the past decade, reputation management has become a vital part of any dealership’s marketing process.
“We congratulate Crown Chrysler Dodge Jeep Ram of Chattanooga for achieving the top award for customer satisfaction amongst Chrysler dealers across the U.S. and look forward to their continued success through unparalleled customer service,” said Chip Grueter, president of DealerRater. “It was a tight competition among many outstanding dealers throughout the nation and Crown Chrysler Dodge Jeep Ram of Chattanooga should be proud of this accomplishment.”
The management team of Crown Chrysler Dodge Jeep Ram of Chattanooga also commented, "It is a great honor to receive the DealerRater Dealer of the Year Award. We would like to send a huge thank you out to our customers who took the time to rate us. Our customers are the reason we're in business and we're pleased to know we're serving them well.”
Jim Myers president and COO of Crown Automotive Group also commented, “We want to especially recognize our Crown Chattanooga dealership team members who work so diligently to make our shoppers happy every day; we are very proud of each and every one of them.”
DealerRater was founded in 2002 as the first car dealer review website worldwide. DealerRater is the world’s #1 online resource for anyone seeking trusted third-party information on automobile dealerships. DealerRater features nearly 40,000 U.S. and Canadian car dealers, nearly 950,000 consumer reviews and over 1 million cars for sale. DealerRater attracts more than 9.5 million consumers every year who visit the site to search for car dealerships, read reviews, write their own descriptive reviews, and find car deals – all for free.
In addition, DealerRater offers qualified car dealers a Certified Dealer Program as a reputation management tool to help them grow their online presence and achieve higher SEO rankings across the Web. Today, more than 4,600 dealers are members of the award-winning DealerRater® Certified Dealer Program. DealerRater is proud to have earned the #137 position on the 2012 Inc. 500 list, an exclusive ranking of the fastest-growing private companies in the United States. DealerRater was also recently awarded a Technology Leadership Award from Dealer Marketing Magazine and a “Top Rated” Reputation Management award in the fourth annual DrivingSales Dealer Satisfaction Awards. For more information, visit http://www.DealerRater.com or call 800-266-9455.
About Crown Automotive Group:
Crown Automotive Group has been in business for over 40 years and currently operates 35 domestic and international automotive franchises in Florida, Ohio and Tennessee, with over 750 employees. The group maintains a laser focus on customer and employee satisfaction, and that philosophy permeates all dealership operations. When it comes time to shop for a new vehicle, parts or service, there's a Better Way to do it. With Crown's everyday low prices and financing, you can shop and be confident that you're getting a great deal. And, with over 100 acres of new and used vehicles, you'll be sure to find exactly what you want. No matter what you're looking for, Crown hopes to find a way to provide it for you. That's why we truly feel we're The Better Way to Buy.