It's hard to imagine getting that kind of service from one of the big agencies.
(PRWEB) March 12, 2013
After completing a rental with a Car Rental Express agency, renters are encouraged to fill out a form which details their rental experience – whether it be good or bad. Upon completion, their experiences are posted at Car Rental Express so that future renters know a bit more about the agencies with which they can rent. In addition to this, renters’ names are entered into a monthly draw for an iPad Mini.
All questions on the form allow renters to grade the agency from 1 to 5 (5 being the best). Over time, as agencies book more rentals, they accumulate more reviews. Star ratings are tallied – the more ratings an agency has, the more reliable their star rating.
Rick Mott, who rented with Corporate Rent A Car at the end of 2012 was the lucky Car Rental Express December iPad Mini winner. His rental experience was definitely out of the ordinary. As he explains, “My flight to Toronto was delayed 2-1/2 hours. Then somehow United took a full hour to move my bag from the plane into the terminal, so instead of arriving at 6 PM it's after 9:30 PM on a Sunday night and I'm still not through customs and immigration. The Corporate representative called my wife in NJ to find out what was going on, picked me up personally, and opened the locked office to give me my rental. It's hard to imagine getting that kind of service from one of the big agencies.”
There is a lot to be said from renting with independently owned agencies. The owners have a vested interest to keep renters happy and satisfied. More often than not, it is the owner who is sitting behind the rental counter assisting clients or driving the shuttle bus to pick up renters at the airport. If there is ever a problem, renters are able to speak directly with the boss rather than having to go through various levels of bureaucracy.
Rick is thrilled to have his new iPad Mini. Not a bad setup – he had a great rental experience and got a fancy new gift just because he told his rental story. And it’s not only Rick who’s benefited. Corporate has received a great rating and hence future renters will be encouraged to rent with them.
CarRentalExpress.com (CRX) provides thousands of impartial consumer based Renter Rated reviews, including comments, for more than 200 car rental agencies. Reviews and comments are submitted by real people who have completed rentals through our site. CRX also helps find some of the cheapest car rentals in North America, lower than major brands. Reviews allow consumers to assess costs and service to choose the best car rental deal.