The ability to seamlessly capture and instantly respond to customer issues provides a strong competitive advantage that increases customer satisfaction and loyalty while driving customer life-time value and profits.
Montreal, QC (PRWEB) March 13, 2013
Agility Metrics Inc., a leading provider of Customer Experience Management solutions, announced today that it is formally renaming itself as Leger Metrics Inc. In conjunction with this renaming, Leger Metrics has updated its website URL to http://www.legermetrics.com and modified all corporate documentation.
The renaming reflects the new relationship with Leger Marketing, a strategic investor which acquired a majority share of Agility Metrics in November, 2012. Leger Metrics will continue to provide industry leading Customer Experience Management solutions that capture the voice of the customer after every moment of engagement and transform this feedback into immediately actionable insights for real-time management of the customer experience.
The bottom line is a continuous, real-time pulse of customer experience with retailer service levels and brands. The ability to seamlessly capture and instantly respond to customer issues provides a strong competitive advantage that increases customer satisfaction and loyalty while driving customer life-time value and profits.
“Customer Experience Management has truly gone mainstream,” commented Leger Metrics President and CEO Richard Pridham. “Nowadays, corporate decision makers know that customer feedback can literally make or break a brand, which is why it is so critical that every company has the tools to measure the customer experience in a manner that is immediate, precise, and actionable. Even as Leger Metrics evolves, its people, processes, and technology will continue to bridge the gap between companies and their customers.”
About Leger Metrics
Leger Metrics is a leading North American supplier of Customer Experience Management solutions. Leger Metrics leverages cutting-edge customer feedback technology and deep sector expertise to help leading brands increase customer satisfaction, recover at-risk customers, and strengthen brand loyalty. Leger Metrics is staffed by passionate and dedicated people, and is proud to be servicing some of North America’s leading retail and food service brands including Staples (Bureau en Gros), Les Rôtisseries St-Hubert, Boston Pizza, Mr. Muffler, Sleep Train, Grocery Outlet, Nebraska Furniture Mart and Fix Auto. Visit http://www.legermetrics.com for more information.
About Leger Marketing
Leger Marketing is one of the fastest growing market research companies in North America. Established in 1986, Leger Marketing is the largest Canadian-owned market research and polling firm. The company has more than 600 employees including 150 professionals with offices in Canada (Montreal, Quebec, Toronto, Edmonton and Calgary), the USA (Philadelphia, Denver and Tampa) and Europe (Zurich, Switzerland). Leger Marketing provides a full suite of market research solutions from data collection, to strategic consulting. LEGER owns and operates the largest Internet panel in Canada (400 000 fully owned panelists) and offers a full range of Branded Solutions and IT/tools from Concept Testing, Advertising Efficiency, Usage and Attitudes, Reputation, Pricing, Brand Health, Satisfaction, Shopper Behavior to Customer Experience Management. Visit http://www.leger360.com for more information.