Hidden Hearing Respond to Increasing Recent Enquiries by Publishing Advice on Effective Workplace Communication with Hard of Hearing

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Specialists in private hearing healthcare, Hidden Hearing, have responded to a recent increase in enquiries by publishing advice on communicating with someone who’s hard of hearing.

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Somebody that is hard of hearing can hear somebody speaking to them but it is possible that words may be missed or misunderstood.

Following a recent increase in enquiries, Hidden Hearing have published advice on communicating with colleague or employee that has hearing loss in the workplace.

Hearing loss is an increasing problem and affects many, with at least one in six people suffering with some form of hearing problem in the UK. This means that workplaces all over the country could have employees experiencing hearing loss.

For those that don’t have hearing loss, it can be difficult to understand the needs of somebody that does. Hidden Hearing offers advice on communicating effectively with people they are hard of hearing:

  •     Somebody that is hard of hearing can hear somebody speaking to them but it is possible that words may be missed or misunderstood. The problem is often with the clarity of the words, not the volume, so there is no need to shout!
  •     During meetings, make sure the meeting room is well lit and furniture is positioned so somebody that is hard of hearing can see everyone’s face. This will help with the interpretation of words and emotions of what’s being said.
  •     For people that use lip reading, establish good eye contact and face them directly. Try not to over emphasise words and mouth movements as this could confuse the lip reading.
  •     Conduct meetings or conversations in quiet areas such as meeting rooms and keep background noise to a minimum as this can be distracting.
  •     Keep sentences short and simple and take time when giving instructions. Avoid topic changes that could lead to confusion and rephrase any words of sentences that you realise are not being clearly understood.
  •     Following a meeting, ask for feedback and check if everything was understood. It may be worth sending an email with the main points of the meeting, so somebody that is hard of hearing can understand any points that were not clear.

With more than 40 years’ experience in treating hearing loss, Hidden Hearing is entrusted with the care of more than 100,000 people each year. The firm has 84 hearing centres across the UK, all catering for a range of needs and budgets. Specialising in hearing tests and hearing aids, the company also offer a variety of hearing aid accessories and in 2005, became the first dedicated hearing retailer to be recognised as an Investor in People

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Vicky Moore
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